Aegean Airlines' cancellation policy varies based on fare type, ticket class, and timing. Here's a concise overview:
24-Hour Cancellation Policy: If you cancel within 24 hours of booking and the flight is at least 7 days away, you can receive a full refund without a cancellation fee, applicable to all fare types.
General Cancellation Rules:
- Cancellations can be made up to 30 minutes before departure, but fees apply after the 24-hour window.
- Refundable tickets (e.g., ComfortFlex, Flex, Family, Business) are eligible for a full refund minus a €23 service fee per ticket for both domestic and international flights.
- Non-refundable tickets (e.g., Light fares) only allow refunds for taxes.
- Cancellation fees depend on fare type, destination, and timing, ranging from €20 to €500. For example, ComfortFlex fares may incur a €45 penalty per leg, while cancellations within 24 hours of departure can cost $100–$500.
- A €23 service fee applies for cancellations made through the Aegean call center. Online cancellations via the Aegean website or app avoid this fee.
How to Cancel:
- Call Center: Contact Aegean’s customer service (+1-877-240-6770) for complex cancellations (e.g., multi-segment tickets or rerouting), subject to a €23 fee.
- Airport: Visit an Aegean ticket counter.
- If booked through a travel agency, cancellations must be processed through the agency.
Refunds:
- Refunds for eligible tickets are processed to the original payment method within 7–20 business days.
- If Aegean cancels your flight, you’re entitled to a full refund or a credit voucher (with an additional 10% value, valid for 18 months).
- For flights canceled by Aegean with less than 14 days’ notice, you may claim compensation up to €600 under EU261 regulations, unless caused by extraordinary circumstances (e.g., weather).
Special Cases:
- No-show without prior cancellation may result in full ticket forfeiture for non-refundable fares.
- For codeshare flights, the operating airline’s fare rules apply.
- Tickets to/from Israel (purchased between 19/12/2011 and 20/03/2024) may be eligible for airport tax refunds if unused, with requests accepted until 30/07/2024.
Involuntary Cancellations: If Aegean cancels due to technical issues or other reasons within their control, they may offer rebooking, a refund, or accommodation if delays extend to the next day.
