Aegean Airlines Missed Flight Policy

Overview

If you miss a flight with Aegean Airlines, the options available to you depend on the fare type, ticket conditions, and whether you inform the airline in advance. Below is a summary of Aegean Airlines' policies regarding missed flights, based on their fare rules and conditions.

Missed Flight Policy

No-Show Without Notification: If you miss the first flight of a round-trip or multi-segment ticket without informing Aegean Airlines in advance (considered a "no-show"), the entire ticket may be canceled, including all subsequent flights. This applies to all fare categories unless otherwise specified in the fare rules.
Informing Aegean Airlines in Advance: If you notify Aegean Airlines before the departure of the first flight that you will not travel on one or more segments, you may be able to reissue the ticket for the remaining flights, subject to the fare conditions. This process can only be handled through the Aegean Airlines Call Center or at an airport office, with a service fee of €23 per ticket.
Fare-Specific Restrictions: For certain fare categories (e.g., non-refundable tickets like GoLight), missing a flight may result in the ticket value being forfeited, and changes to the travel schedule (date, time, or route) may not be permitted. Always check the specific fare rules at the time of booking.
Rebooking Options: If changes are allowed under your fare type, you may be able to rebook onto another flight, subject to availability and fare differences. Rebooking through the Call Center or airport offices incurs a €23 service fee per ticket. Online rebooking may be available for tickets purchased directly through Aegean Airlines’ website, depending on the fare type.
Compensation for Missed Connections: If you miss a connecting flight due to a delay or cancellation of an Aegean Airlines flight, you may be eligible for compensation under EU Regulation 261/2004, provided the delay at your final destination is 3 hours or more and the disruption is within the airline’s control. Compensation can range from €250 to €600, depending on the flight distance.

Steps to Take if You Miss a Flight

Contact Aegean Airlines Immediately: Reach out to the Aegean Airlines Call Center (available 24/7) or visit an airport ticket office to discuss your options. If the ticket was booked through a travel agency, contact the agency directly.
Check Fare Conditions: Review the fare rules of your ticket to understand if changes or rebooking are permitted and any associated fees.
Request Rebooking or Refund: If eligible, request a rebooking for a later flight or a refund. Refunds for non-refundable tickets are typically limited to taxes, with a €23 service fee per ticket.
Consider a Credit Voucher: If a refund is not available, you may request a credit voucher (with an additional 10% value) valid for 18 months for future travel.

Important Notes

EU Passenger Rights: Under EU Regulation 261/2004, if you miss a connecting flight due to an Aegean Airlines delay or cancellation, you may be entitled to compensation, rebooking, or a refund, provided the disruption is not due to extraordinary circumstances (e.g., weather or air traffic control strikes).

Travel Agency Bookings: If your ticket was booked through a travel agency, you must contact the agency for changes or cancellations, as Aegean Airlines’ online systems may not support modifications for third-party bookings.

Documentation: Keep your boarding pass and ticket details, as they may be required to process claims or rebooking requests.