Aegean Airlines has a strict name change policy, as tickets and reservations are personal and non-transferable. However, corrections are allowed in specific cases with a fee and official documentation. Below is a summary of the policy.
General Rule
Full name changes (transferring a ticket to another person) are not permitted. Only corrections to the same passenger’s name are allowed under certain conditions, supported by official documents (e.g., passport, ID).
Permitted Name Corrections
- Typographical Errors: Corrections for minor spelling mistakes in the first or last name for international and domestic flights within Greece.
- Middle Name Issues: Adding a second given name or middle name if it was omitted during booking.
- Maiden vs. Married Name: Corrections for bookings made under a maiden or married surname.
- Name Order Errors: Swapping first and last names or correcting confusion between them.
- Greek Name Transliteration: Errors in transliterating Greek names to Latin characters.
- Diminutive Names: Correcting a nickname to the full legal name.
- Infant/Adult Name Association: Ensuring family names match for infants and associated adults.
Fees
A name correction fee is typically charged, filed in the tax field for Greek and international agencies. For travel packages, a higher fee applies per person, plus any fare/tax differences. No fee is charged if the correction is made within a short period after booking.
Process
- Direct Bookings: If booked directly through Aegean Airlines (website, app, or call center), changes can be requested via the booking management service online or by contacting the call center. A service fee may apply for call center transactions.
- Travel Agency Bookings: For tickets booked through a travel agent or third party, a new booking reference must be created with the same flight details and booking class. The agent must contact Aegean’s helpdesk to confirm the original booking class if unavailable.
- Documentation: An official document (e.g., passport, ID) proving the correct name must be submitted via email, fax, or Aegean Hub.
- Online Changes: Limited to bookings made directly on Aegean’s website. Third-party bookings must be handled through the original booking source.
- Booking Reference Handling: To avoid synchronization issues, a new booking reference is often created rather than amending the existing one. Special services must be listed in the new booking reference.
Restrictions
- No Full Transfers: Tickets cannot be transferred to another person.
- Passenger Type Changes: Changing from child to adult or vice versa is not allowed.
- Codeshare Flights: Name changes are generally not permitted on codeshare flights unless operated by Aegean or Olympic Air with tickets issued by them.
- Partially Used Tickets: Name corrections are allowed, but rerouting (changing departure/destination) is not permitted online and may require call center assistance.
Free Change Policy
Changes, including name corrections, can be made without a fee if requested within a short period of booking, provided the booking was made at least a week before departure.
Middle Name Considerations
Several user reports suggest that omitting a middle name on a ticket (when it appears on a passport) is often not an issue, especially for domestic flights or when the first and last names match. However, Aegean may require correction for consistency, particularly for international flights or loyalty program accounts.
How to Request a Name Change
- Online: Use the booking management section on Aegean’s website for direct bookings.
- Call Center: Contact the call center or request a callback to reduce wait times. Provide booking reference and ID.
- Email/Social Media: Submit a request via Aegean’s contact form or social media, with faster responses reported via social channels.
- Travel Agent: If booked through an agent, they must handle the request and liaise with Aegean.
Practical Notes
- Verification: Always provide an official document to verify the name correction (e.g., passport, marriage certificate).
- Timing: Act quickly to avoid complications, especially if the error is caught close to departure. Changes within a short period of booking are free.
- Middle Name Concerns: If only the middle name is missing or incorrect, check with Aegean before paying for a correction, as some travelers report no issues at check-in, especially for domestic flights.
- Third-Party Bookings: Be cautious with third-party platforms, as they may complicate the process, and Aegean may redirect you to the agent.
