Aeroflot Cancellation Policy

Aeroflot’s cancellation policy allows passengers to cancel flights under specific conditions, with fees and refunds varying based on ticket type, fare rules, and timing. Here’s a concise overview based on available information:

24-Hour Risk-Free Cancellation: If you book a ticket at least 7 days before departure, you can cancel within 24 hours of purchase without a fee and receive a full refund. This applies particularly to flights originating from or arriving in the USA, though rules may differ for other countries. Refunds are processed to the original payment method within 7–10 business days.

Cancellations After 24 Hours: Beyond the 24-hour window, cancellation fees apply, depending on the ticket type (e.g., Economy Saver, Economy Flex, Business Flex), destination, route, and time of cancellation. Economy Saver tickets are typically non-refundable, except for unused airport taxes, while Economy Flex and Business Flex may allow partial or full refunds with fees. Fees for international long-haul flights can be around 200 EUR/USD if canceled before check-in.

Special Circumstances:

• Medical Reasons: If cancellation is due to a passenger’s or close relative’s illness, a full refund may be granted if the airline is notified before check-in and a certified medical report is provided.
• Airline-Initiated Cancellations: If Aeroflot cancels your flight (e.g., due to technical issues or weather), they will rebook you on the next available flight or offer a refund. For flights departing from European airports, EU Regulation EC 261/2004 may entitle you to compensation up to €600 if the cancellation is within 14 days of departure and Aeroflot is at fault, unless extraordinary circumstances apply.

How to Cancel:

• Phone: Contact Aeroflot’s customer service at +1-877-240-6770 or other regional numbers (e.g., +1-877-240-6770, though verify legitimacy). Have your booking details ready.
• In-Person: Cancel at an Aeroflot airport ticket counter or sales office.
• Through Agents: If booked via a third-party, contact the agent directly, as additional fees may apply.

Refunds: Refundable tickets or cancellations within the 24-hour period are eligible for full refunds, minus any applicable taxes. Non-refundable tickets may only yield tax refunds. Refunds typically take 7–10 business days. For COVID-related cancellations, some passengers reported receiving refunds with interest after delays, though this may require in-person claims in Russia.

Additional Notes:

• Aeroflot’s website may have restricted access in some regions, so use customer service or local offices for assistance.
• Policies may vary due to fare type, class, or geopolitical restrictions (e.g., limited international flights since 2022). Always check fare conditions at booking
• For EU departures, verify compensation eligibility under EC 261/2004 for delays or cancellations.