Overview
Aeroflot, the flag carrier of Russia, offers a flexible flight change policy to accommodate passengers' needs. Changes to flight bookings can be made online, through customer service, or at airport counters, subject to fare rules and availability.
Key Policy Highlights
- Risk-Free Period: Changes made within 24 hours of booking are free for tickets purchased directly through Aeroflot’s website or contact center, provided the booking is made at least seven days before departure.
- Eligible Changes: Passengers can modify flight dates, times, destinations, seats, or cabin class, subject to fare rules and availability.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. If the new flight is cheaper, the difference may be refunded as travel credit, depending on the fare type.
- Change Fees: Fees vary by fare type, route, and timing. Business Flex, Comfort Flex, and Economy Flex tickets often allow changes without fees, while Business Classic, Comfort Classic, Economy Classic, Saver, and Promo tickets may incur a fee after the risk-free period.
- Same-Day Changes: Same-day changes are permitted up to 30 minutes before departure for most fare types, subject to availability. Flex fare tickets may incur no fees, while others may require a fee based on the route and fare class.
- Name Changes: Minor name corrections (e.g., spelling errors) are allowed with proper documentation, such as in cases of marriage or divorce. Full name changes are not permitted.
- Third-Party Bookings: Tickets purchased through travel agencies or third-party platforms must be changed through the original booking source, and Aeroflot’s change policy may not apply.
- Time Restrictions: Changes can be made up to 30 minutes before departure, but some fare types, like Economy Lite, may have stricter restrictions or be non-changeable.
- Special Circumstances: If Aeroflot cancels or significantly delays a flight due to operational issues, weather, or other reasons, changes are typically free, and passengers may be rebooked on the next available flight.
How to Change Your Flight
Online:
- Visit the Aeroflot website and go to the “Manage Booking” section.
- Enter your booking reference and last name to retrieve your reservation.
- Select the flight to modify, choose a new flight, and confirm any applicable fees or fare differences.
- Complete the payment process, if required, and receive updated travel documents via email.
Offline:
- Contact Aeroflot’s customer service through the contact center for assistance.
- Visit an Aeroflot ticket counter or office at the airport to process changes in person.
Additional Notes
- Non-Transferable Services: Additional services like seat selection or extra baggage may not transfer to the new flight and may need to be repurchased.
- Refundable vs. Non-Refundable Tickets: Refundable tickets allow changes without fees in most cases, while non-refundable tickets (e.g., Economy Lite) may be non-changeable or incur higher fees.
- International Flights: Changes to international flights may have additional restrictions based on destination-specific regulations.
- Medical or Bereavement: In cases of medical emergencies or bereavement, passengers may request fee waivers by providing relevant documentation through customer service.
- Payment for Changes: For tickets booked directly with Aeroflot, changes must be paid for online or at an Aeroflot office. Third-party bookings may require payment through the agent.
