Overview
Aerolineas Argentinas, Argentina's flag carrier, offers a customer-friendly flight change policy to accommodate adjustments to travel plans. Changes can be made online, via the contact center, or at airport counters, depending on the ticket type and fare rules.
Key Policy Highlights
- Risk-Free Period: Tickets purchased directly from Aerolineas Argentinas' website or contact center can be changed or canceled for free within 24 hours of booking, provided the booking was made at least seven days before departure.
- Eligible Tickets: Most tickets, including Promo, Base, Plus, and Flex for Economy, and Club Economy for Premium Economy, are eligible for changes, though restrictions apply to certain fare types like Basic Economy.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. No refund is issued if the new flight is cheaper, except for certain flexible fares.
- Change Fees: Fees vary by fare type and route. For example, Blue and Blue Plus fares may incur change fees for domestic or international flights, while Flex and Club Economy fares often allow fee-free changes. Basic Economy tickets may have higher fees or be non-changeable.
- Same-Day Changes: Aerolineas Plus Platinum members can reschedule domestic flights to an earlier or later time on the same day for free, subject to availability in the same cabin, at least one hour and thirty minutes before the new or original flight time.
- Significant Delays: For flight delays exceeding four hours, passengers can change to another flight within 15 days before or after the original date, free of charge, in the same cabin and fare brand, subject to availability.
- Name Corrections: Minor name corrections (up to three characters) are allowed for first, middle, or last names. Full name changes are not permitted.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Aerolineas Argentinas' policy may not fully apply.
- Time Restrictions: Changes must typically be made before departure, with some fare types allowing changes up to one hour and thirty minutes before the flight.
How to Change Your Flight
Online:
- Visit the Aerolineas Argentinas website and navigate to the "Manage Booking" section.
- Enter your booking reference and last name to retrieve your reservation.
- Select the flight to modify, choose a new flight, and review any fees or fare differences.
- Complete the transaction with a credit or debit card and receive confirmation via email.
Offline:
- Contact the Aerolineas Argentinas Contact Center for assistance.
- Visit an Aerolineas Argentinas ticket counter or office at the airport for in-person changes.
Special Circumstances
- Airline-Initiated Changes: If Aerolineas Argentinas cancels or significantly changes a flight schedule (e.g., over four hours), passengers can rebook on another flight without fees, subject to availability, or request a refund.
- Medical or Bereavement: In cases of illness or death in the family, passengers may request fee waivers or refunds by providing documentation through customer service.
- COVID-19 Flexibility (Expired): Previously, Aerolineas Argentinas offered fee waivers for changes due to COVID-19, valid for travel up to a specific date in the past. These policies are no longer active but may be reinstated during similar circumstances.
Additional Notes
- Non-Transferable Services: Extras like seat selection or baggage allowances may not transfer to the new flight and may need to be repurchased.
- International Flights: Changes to international flights may have additional restrictions based on destination-specific regulations or partner airline policies.
- SkyTeam Partners: For flights involving SkyTeam partners or codeshares, changes may need to be coordinated through Aerolineas Argentinas or the operating carrier.
