Aeromexico’s cancellation policy offers flexibility for passengers needing to cancel flights, with specific rules based on fare type, timing, and booking conditions. Here’s a concise overview based on available information:
24-Hour Risk-Free Cancellation: You can cancel any flight within 24 hours of booking for a full refund, provided the flight departs at least 7 days later (168 hours). This applies to most fare types, except group fares, basic value fares, and tickets booked with miles. No cancellation fees are charged during this period, and refunds are processed to the original payment method within 7–10 business days.
Cancellations After 24 Hours:
- Basic/Value Fares: These are non-refundable, so cancellations after the 24-hour window do not yield a refund, though unused taxes may be refunded.
- Flexible/Refundable Fares (e.g., Classic Flex, Comfort, Premium): These can be canceled without fees, with refunds issued as electronic vouchers (valid for 365 days) or to the original payment method. Non-refundable fares canceled after 24 hours incur a fee of approximately USD 200, with the remaining balance issued as a credit voucher.
- Cancellations made close to departure (e.g., within 3 days) may face higher penalties, and last-minute cancellations (e.g., 10 minutes before departure) may deduct a portion of the refund as a fee.
Special Circumstances:
- Medical Emergencies or Death: If cancellation is due to a medical emergency or the death of a passenger or immediate family member, no fees apply, and a full refund may be granted with proper documentation (e.g., medical certificate).
- Airline-Initiated Cancellations: If Aeromexico cancels your flight (e.g., due to weather, technical issues, or government restrictions), you can rebook on the next available flight at no cost or request a full refund. For flights departing from EU airports, EU Regulation EC 261/2004 may entitle you to compensation up to €600 if the cancellation is within 14 days of departure and Aeromexico is at fault, unless extraordinary circumstances apply (e.g., severe weather).
- Delays: If a flight is delayed by more than 2 hours, passengers may receive free meals, refreshments, and communication services (e.g., calls or emails).
How to Cancel:
- Phone: Contact Aeromexico’s customer service at +1-877-240-6770. Provide booking details and confirm the cancellation.
- In-Person: Visit an Aeromexico ticket counter at the airport with your reservation details and photo ID.
- Travel Agents: If booked through a third party, contact the agent directly, though additional fees may apply.
Refunds:
- Refunds for eligible cancellations are processed within 7–10 business days to the original payment method, though bank processing times may vary.
- Non-refundable tickets canceled after the risk-free period are not refunded unless due to involuntary reasons (e.g., weather, government restrictions).
- Credit vouchers issued for cancellations are valid for 365 days from the date of cancellation.
- For Aeromexico Rewards Award Tickets, cancellations within 24 hours of redemption incur no fees, with points and taxes refunded. After 24 hours, fees of MXN 1,930 (domestic) or MXN 2,900 (international) apply.
No-Show Policy: If you miss a flight without notifying Aeromexico, your entire itinerary may be canceled, except for flights involving Brazil routes. No-show fees apply only to Brazilian segments.
Additional Notes:
- Fare rules vary by ticket type, cabin class, and route (domestic vs. international). Always check conditions at booking.
- For EU departures, EC 261/2004 protections apply, but flights departing outside the EU (e.g., from Mexico) are not covered.
- Basic fare tickets may face stricter cancellation rules, with some users reporting difficulties canceling online.
