Aeromexico Missed Flight Policy

Overview

Missing an Aeromexico flight can lead to specific consequences depending on the fare type and circumstances. Aeromexico’s policies classify passengers who miss their flights without prior notification as "no-shows," which may result in the cancellation of the entire itinerary, including return or connecting flights. Below is a detailed outline of Aeromexico’s missed flight policy based on available information.

Consequences of Missing a Flight

• No-Show Policy: If you miss a flight without notifying Aeromexico beforehand, your booking for all remaining flights in your itinerary may be canceled, except for flights involving segments in Brazil. No-show charges apply only to Brazilian routes. For non-refunded tickets, the entire itinerary may be forfeited.
• Non-Refundable Fares: For Basic, AM Plus, Classic, and other non-refundable fare types, missing a flight results in the loss of the ticket value. You may request a refund for government taxes and fees, but an administration fee may apply.
• Flexible Fares: With the Classic Flex Fare or the "Unlimited Flexibility" package, you can reschedule without no-show charges, subject to availability and fare differences.

Options if You Miss a Flight

• Rebooking: For non-refundable fares, you must contact Aeromexico’s Call Center within 24 hours after the missed flight to use remaining segments, or the ticket may be canceled with additional fees. Rebooking may incur a change fee and fare difference. For domestic flights, changes must be made within 3 hours of departure, or further changes are not allowed unless you purchase a flex fare. A passenger reported paying $500 for a new flight after missing a check-in by 7 minutes.
• Tax Refund: You can request a refund of government taxes and fees for unused tickets via the Aeromexico website. An administration fee may apply.
• Travel Insurance: If you have travel insurance, check if it covers rebooking fees or additional expenses (e.g., accommodation, meals) due to a missed flight. Keep receipts and documentation for claims.
• Airport Assistance: Visit an Aeromexico ticket desk or customer service counter at the airport. However, assistance is not guaranteed, and you may need to pay for a new ticket or rebooking fees, especially for Basic fares. A passenger reported being charged $1700 for a new flight after missing a connection in Mexico City.

Missed Connecting Flights

If you miss a connecting flight due to a delay or cancellation:

• Same Booking (Through-Ticket): If all flights are on the same Aeromexico booking, the airline will rebook you on the next available flight at no cost if the delay was their fault. For example, a passenger stuck in Mexico City was offered lodging and food but had to submit expenses for reimbursement, which was initially denied.
• Separate Tickets: If flights are on separate bookings, Aeromexico is not obligated to assist, and you may need to purchase a new ticket or pay rebooking fees.
• EU/UK Compensation: For flights departing from the EU/UK, if you miss a connection due to an Aeromexico delay and arrive at your destination over 3 hours late, you may be eligible for up to €600 ($650) under EU Regulation 261/2004 or UK Regulation 261, provided the delay was within the airline’s control. Claims can be filed via the Aeromexico website or services.

How to Avoid No-Show Consequences

• Cancel or Change in Advance: If you know you cannot make your flight, cancel or change it within 24 hours of booking (for travel at least 7 days away) for a full refund, regardless of fare type. After this period, contact Aeromexico to reschedule or cancel to avoid no-show penalties.
• Arrive Early: Aeromexico recommends arriving 3 hours before international flights and 2 hours before domestic flights. Missing check-in deadlines (e.g., 45 minutes before departure) may result in losing your reservation.
• Online Check-In: Check in online up to 24 hours before departure to secure your boarding pass and avoid issues at busy airports like Mexico City (MEX), where gate changes and delays are common.
• Monitor Flight Status: Check flight status via the Aeromexico app or website, especially at Mexico City’s Terminal 2, where gate changes and screen errors are frequent.

Compensation and EU/UK Regulations

For flights departing from EU/UK airports, Aeromexico complies with EU Regulation 261/2004 or UK Regulation 261. You may be eligible for compensation of up to €600 ($650) if:

• The flight is canceled with less than 14 days’ notice, and no comparable alternative is offered.
• You arrive at your destination over 3 hours late due to airline-controlled reasons (e.g., operational issues, not weather or air traffic control).
• You are denied boarding due to overbooking.