Aeromexico, Mexico’s flag carrier, allows name corrections on flight tickets under specific conditions to ensure the name matches the passenger’s government-issued ID. Full name changes to transfer tickets to another person are not permitted. Below is a summary of the policy based on available information.
General Rule
Tickets are non-transferable, and full name changes to another person are prohibited. Minor name corrections for spelling errors or legal name changes (e.g., due to marriage or divorce) are allowed with documentation, subject to fees and restrictions. Changes must be made within a specific timeframe before departure.
Permitted Name Corrections
- Minor Typos: Corrections for spelling errors in the first, middle, or last name, typically up to four characters (e.g., correcting “Jonh” to “John”).
- Legal Name Changes: Updates due to marriage, divorce, or other legal reasons, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names or correcting abbreviated middle names.
- Middle Name Issues: Minor middle name discrepancies (e.g., missing or abbreviated middle names) are often allowed if the first and last names match the ID.
Fees
Corrections within a short period after booking are typically free. Beyond this period, a name change fee applies, varying by fare type, route, and timing. Fees may be higher for changes requested offline or through third-party agencies. If the corrected ticket falls into a higher fare class, a fare difference may apply. This service is not available for tickets purchased in Brazil or paid with a travel voucher/EMD compensation.
Process
- Online Changes: For tickets booked directly through Aeromexico’s website or app, access the “Manage Booking” section. Enter the reservation code and last name to request a correction.
- Customer Service: Contact Aeromexico’s call center or visit an airport ticket counter. Provide the booking reference, passport, and supporting documents (e.g., marriage certificate for legal name changes).
- Third-Party Bookings: If booked through a travel agency or third-party platform, changes must be requested through the original booking source, which may involve additional fees or delays.
- Documentation: Minor corrections require a government-issued ID. Legal name changes need official documents like a marriage certificate or court order.
- Booking Reference Handling: The original ticket may be canceled and reissued with the corrected name, subject to availability of the same itinerary and fare class.
Restrictions
- No Ticket Transfers: Tickets cannot be transferred to another person. A new ticket must be purchased for a different traveler.
- Codeshare or Partner Flights: Name changes are not allowed for reservations including flights operated by codeshare or interline partners.
- Promotional/Discounted Fares: Basic economy or promotional fares (e.g., Class V) are more restrictive and may not allow name changes.
- Timing: For international flights, changes must be made within a certain period before departure. For domestic flights, changes are allowed within a shorter timeframe before departure. Changes are not permitted on the day of the flight.
- Single Correction Limit: Only one name correction is typically allowed per ticket.
- Other Modifications: Changes to date of birth, gender, or title are not covered under the name change policy.
Free Correction Period
Corrections for minor typos are free if requested within a short period after booking, provided the ticket was purchased directly through Aeromexico’s official channels. This applies to flights operated and marketed by Aeromexico, purchased at least a couple of days before departure.
How to Request a Name Change
- Online: Use the “Manage Booking” section on Aeromexico’s website or app for direct bookings. Enter the reservation code and follow prompts to edit the name.
- Phone: Contact Aeromexico’s customer service with the booking reference and necessary documents ready.
- Airport Ticket Counter: Visit an Aeromexico ticket counter at the airport, ideally well before departure.
- Social Media: Reach out via Aeromexico’s social media channels for assistance, which may offer quicker responses.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction process.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents to support the correction request.
- Timing: Request changes as early as possible to avoid complications, especially for international flights where name mismatches can lead to denied boarding.
- Middle Name Concerns: Minor middle name discrepancies are often overlooked at check-in if the first and last names match, but it’s best to confirm with Aeromexico to avoid issues.
- Third-Party Bookings: Changes for tickets booked through third parties can be more complex, as Aeromexico may require the agency to handle the request, potentially causing delays.
- Promotional Fares: Be cautious with basic economy or discounted fares, as they have stricter rules and may not permit name changes.
