Overview
Air Astana, the flag carrier of Kazakhstan, offers a flexible flight change policy to accommodate passengers needing to modify their travel plans. Changes can be made online, via the mobile app, through the contact center, or at airport counters, subject to fare rules and availability.
Key Policy Highlights
- Risk-Free Period: Changes are free within 24 hours of booking for tickets purchased directly through Air Astana’s website, mobile app, or contact center, provided the flight is more than 24 hours away.
- Eligible Tickets: Most fare types, including Economy, Economy Saver, Business, and Business Promotion, allow changes, except for certain restricted fares like Economy Saver Domestic, which may be non-changeable. Flexible fares (e.g., Business Flexible) offer more lenient change options.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. No refund is provided if the new flight is cheaper, unless specified by the fare type.
- Change Fees: Fees vary by fare type, route, and timing. Discounted fares (e.g., Economy Saver) may incur higher fees, while Flexible fares often allow changes without fees. Same-day changes at the airport are possible but may incur a fee depending on the fare class.
- Same-Day Changes: Same-day changes are allowed based on availability, typically for a fee, except for Flexible fare holders who may change without additional cost. Changes must be made at least two hours before departure.
- Name Corrections: Minor name corrections (e.g., spelling errors) are free with a valid ID, provided the request is made at least 24 hours before departure. Full name changes are allowed only with official documentation (e.g., marriage certificate) and may incur a fee. Tickets cannot be transferred to another person.
- Third-Party Bookings: Tickets purchased through travel agencies or third-party platforms must be changed through the original booking source, and Air Astana’s policy may not fully apply.
- Time Restrictions: Changes must be made at least two hours before the scheduled departure. No changes are allowed after check-in or for completed flights.
- Multi-Carrier Itineraries: Changes to itineraries involving other airlines cannot be made online and require coordination through Air Astana’s contact center or the original booking source.
How to Change Your Flight
Online:
- Visit the Air Astana website or mobile app and navigate to the “Manage Booking” or “My Trips” section.
- Enter your booking reference and last name to retrieve your reservation.
- Select the flight to modify, choose a new flight, and review any applicable fees or fare differences.
- Complete the payment process, if required, and receive confirmation via email.
Offline:
- Contact Air Astana’s customer service via phone, WhatsApp, or online chat for assistance.
- Visit an Air Astana sales office or ticket counter at the airport to process changes in person. Provide booking details and any required documentation.
Special Circumstances
- Airline-Initiated Changes: If Air Astana cancels or significantly delays a flight (e.g., over three hours), passengers can rebook on the next available flight without fees or request a full refund. Compensation may be available under certain conditions, such as involuntary cancellations.
- Medical or Bereavement: In cases of medical emergencies or bereavement, passengers may request fee waivers by providing documentation through customer service.
- COVID-19 Flexibility (Expired): Previously, Air Astana offered fee waivers and flexible rebooking for flights affected by COVID-19 restrictions, but these policies are no longer active unless reinstated.
Additional Notes
- Non-Transferable Services: Extras like seat selection or baggage allowances may not transfer to the new flight and may need to be repurchased.
- Nomad Club Award Tickets: Changes to award tickets are subject to specific conditions and may incur fees, depending on the ticket details.
- International Flights: Changes to international flights may involve additional restrictions or taxes based on destination-specific regulations.
- Travel Insurance: Consider purchasing travel insurance to cover potential change fees or cancellations for added flexibility.
