Below is a concise overview of Air Austral's baggage policy based on the latest available information.
Cabin Baggage (Carry-On)
All Passengers (Loisirs, Confort, Club Austral):
- One carry-on bag up to 12 kg and 55 x 35 x 25 cm (including handles, wheels, and pockets, total linear dimensions 115 cm) for flights on A220, B787, and B777 aircraft.
- One personal item (e.g., handbag, laptop bag, or camera bag) up to 45 x 35 x 20 cm, included in the 12 kg total weight limit with the carry-on.
- ATR 72-600 flights (operated by EWA Air): One carry-on or one personal item up to 12 kg, due to limited cabin space.
Infants (under 2 years, no seat):
- One carry-on bag up to 12 kg (same size limits as adults).
Children (2-11 years):
- Same carry-on allowance as adults based on fare type.
Notes:
- Liquids in carry-ons must be in containers of 100 ml or less in a 1-liter resealable plastic bag.
- Non-compliant bags (oversized/overweight) may be checked into the hold with fees (e.g., €50-€100 depending on route). Enforcement is strict at Saint-Denis and Paris CDG, with size/weight checks at check-in or boarding.
- Valuables (e.g., documents, jewelry, electronics) should be in carry-on, not checked. Label bags with name, phone, and destination address.
- For smaller aircraft (e.g., ATR 72), overhead space is limited, and carry-ons may be gate-checked free of charge.
Checked Baggage
Loisirs (Economy) Class:
- Light Fare: No free checked baggage.
- Standard Fare: One bag up to 23 kg, max 158 cm (length + width + height).
- Rodrigues Routes: One bag up to 15 kg, max 158 cm.
Confort (Premium Economy) Class:
- Two bags, each up to 23 kg, max 158 cm.
Club Austral (Business) Class:
- Two bags, each up to 32 kg, max 158 cm.
Infants (under 2 years, no seat):
- One bag up to 10 kg, max 158 cm, plus one foldable stroller, car seat, or travel cot free of charge.
Children (2-11 years):
- Same checked baggage allowance as adults based on fare type.
Youth (12-25 years) or Student Fares:
- Two bags, each up to 23 kg, on long-haul flights (Reunion/Mayotte ↔ France), upon presenting a student card at check-in.
MyCapricorne Loyalty Members (Premium, Exclusive, Abonné):
- Additional allowance: One extra bag (32 kg in Club Austral, 23 kg in Confort/Loisirs, not valid on Light fare or EWA/Tsaradia flights).
- Essentiel members: Additional 9 kg per bag, increasing weight to 32 kg per bag in Loisirs/Confort (not valid on Light fare).
Notes:
- Maximum 3 additional bags can be purchased online (up to 24 hours before departure). For more, contact Air Austral.
- Bags over 32 kg (or 30 kg to/from Thailand) or 300 cm are not accepted and must be shipped via cargo.
- Boxes/cartons are not considered luggage and may be refused if not properly packed.
- Baggage pooling is not explicitly supported; check with Air Austral for group travel.
Special Baggage
Sports Equipment:
- Counts as one piece of checked baggage if within weight/size limits (23 kg, 300 cm total, or 180 cm for ATR 72/Boeing 737).
- Fees if exceeding allowance: €45-€100 (regional/long-haul). Examples: golf bags, surfboards, bicycles, diving gear (empty tanks).
- Must be pre-booked and properly packed.
Musical Instruments:
- Cabin: Allowed if within carry-on limits (12 kg, 115 cm). Larger instruments (e.g., guitars) require an extra seat booked via the call center.
- Checked: Included in allowance if within limits (23 kg, 158 cm); otherwise, €100 for oversized (up to 300 cm) or excess fees apply. Hard case recommended.
Pets:
- In-cabin: Dogs, cats, or household birds (Reunion domestic flights only) up to 10 kg (including carrier, max 44 x 30 x 26 cm). Fee: $125 USD (regional) or $200 USD (international).
- Checked: Up to 50 kg (including kennel). Fee: Same as above. Requires pre-booking (48 hours before departure) with pet passport and veterinary clearance.
- Service dogs travel free in the cabin with documentation.
Weapons/Ammunition:
- Checked only, with prior approval (48 hours before departure). Fee: €100. Must be disassembled, in a locked hard case, with a declaration form.
Wheelchairs/Mobility Aids:
- One foldable wheelchair or mobility aid per passenger is carried free in the hold, in addition to the standard allowance.
Notes:
- Special items require prior approval from Air Austral. Contact their call center for oversized items or weapons.
- Valuables, fragile items, or electronics should not be checked due to limited liability.
Additional Notes
MyCapricorne Loyalty Benefits:
- Essentiel: Additional 9 kg per bag (up to 32 kg in Loisirs/Confort).
- Premium/Exclusive/Abonné: One extra bag (32 kg in Club Austral, 23 kg in Confort/Loisirs).
Codeshare Flights:
- Operating carrier’s policy applies (e.g., EWA Air for Reunion-Dzaoudzi). For same-ticket connections, baggage is typically tagged to the final destination unless customs require pickup.
Prohibited Items:
- Carry-on: Liquids over 100 ml, sharp objects, weapons, aerosols usable as weapons.
- Checked: Lithium batteries (e.g., smart bags), explosives, hazardous materials. Check destination country customs (e.g., food restrictions).
Lost/Damaged Baggage:
- Report at the airport’s Baggage Services desk immediately. Claims must be filed within 7 days for damage or 21 days for loss via Air Austral’s website.
