Overview
Air Baltic, Latvia’s flag carrier, offers a flexible flight change policy to accommodate passengers needing to modify their travel plans. Changes can be made online, via the mobile app, through the call center, or at airport ticket counters, subject to fare rules and availability.
Key Policy Highlights
- Risk-Free Period: Changes are free within 24 hours of booking for tickets purchased directly through Air Baltic’s website, mobile app, or call center, provided the flight is at least seven days away.
- Eligible Tickets: Most fare types, including Economy Basic, Economy Classic, Economy Flex, Business, and Business Experience, allow changes, except for certain promotional or restricted fares.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference, calculated based on the global reservations system. If the new flight is cheaper, no refund is provided unless specified by the fare type.
- Change Fees: Fees vary by fare type. Business and Economy Flex tickets allow changes without fees. Business Experience tickets incur a non-refundable fee per passenger per one-way journey. Economy Classic and Economy Basic tickets may require a fee, with additional charges for fuel surcharges or booking class upgrades if the original class is unavailable.
- Same-Day Changes: Same-day changes are permitted prior to the scheduled or desired departure time, whichever is earlier, subject to availability. Fees may apply for Economy Basic and Economy Classic, while Business and Economy Flex fares allow fee-free changes.
- Connecting Flights: For connecting flights, if a change results in a stopover exceeding 24 hours, a stopover fee applies for Economy Basic, Economy Classic, Economy Flex, and Business or Business Experience tickets, along with any airport tax differences.
- Name Changes: Name changes or corrections are allowed on completely unused Air Baltic tickets for a fee, starting at a low cost per passenger per direction for Economy Flex and Business Experience, and slightly higher for Economy Basic and Economy Classic. A written statement and a copy of the new passenger’s passport are required at ticket offices.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Air Baltic’s policy may not fully apply.
- Time Restrictions: Changes must be made before the scheduled departure. Name change requests must be submitted at least 24 hours prior to departure via the online payment form.
- Rerouting: Rerouting is permitted within the same origin-destination on Air Baltic-operated flights. Changes to origin, destination, or airline are not allowed. The new flight date must be within the ticket’s validity period, which is one year from the purchase date.
How to Change Your Flight
Online:
- Visit the Air Baltic website or mobile app and navigate to the “Manage My Booking” section.
- Enter your surname and booking reference to access your reservation.
- Select the flight to modify, choose a new flight, and review any applicable fees or fare differences.
- Complete the payment, if required, and receive updated travel documents via email.
Offline:
- Contact Air Baltic’s call center for assistance with changes.
- Visit an Air Baltic ticket office or airport counter for in-person modifications.
Special Circumstances
- Airline-Initiated Changes: If Air Baltic cancels or significantly delays a flight, passengers can rebook on the next available flight without fees or request a refund. For cancellations due to extraordinary circumstances, such as security risks, passengers are proactively informed via email with rebooking or refund options.
- Medical or Bereavement: Fee waivers or flexible changes may be granted for medical emergencies or bereavement, subject to documentation and approval through customer service.
- Travel Extras: Services like seat selection or baggage allowances transfer to the new flight, except for travel insurance, which follows separate terms.
Additional Notes
- Non-Transferable Services: Some additional services may require repurchasing if not transferable to the new flight.
- Corporate Fares: Special rules may apply to corporate fares, with potential additional charges for changes made through travel agencies or Air Baltic representatives.
- International Flights: Changes to international flights may involve additional taxes or restrictions based on destination-specific regulations.
- Flight Cancellation Option: For an additional fee, passengers can purchase a cancellation option for Economy Basic and Economy Classic tickets, allowing a full refund as a gift card if canceled at least 24 hours before departure.
