Air Dolomiti’s cancellation policy provides flexibility for passengers, with conditions varying by fare type, timing, and circumstances. Below is a concise overview based on available information:
24-Hour Risk-Free Cancellation: You can cancel any flight within 24 hours of booking for a full refund, provided the flight departs at least 7 days later (168 hours). This applies to all fare types (Economy Light, Economy Flex, Business Saver, Business Flex) and bookings made directly through Air Dolomiti’s website (www.airdolomiti.eu), app, or sales center. No cancellation fees apply, and refunds are credited to the original payment method within 7–10 business days. For bookings with travel credit vouchers, reward miles, or eGift certificates, the same rule applies, but groups of 10+ passengers may have different conditions.
Cancellations After 24 Hours:
- Economy Light and Business Saver: These fares are non-refundable after the 24-hour window, except for unused taxes and fees. No refunds or credits are issued unless the airline cancels the flight.
- Economy Flex and Business Flex: Cancellations are allowed before departure, with refunds issued to the original payment method or as a voucher (valid for one year), minus a cancellation fee of approximately USD 100–200 per passenger, depending on route, fare, and timing. For partially used tickets, the refund is calculated on a pro-rated basis for the unused portion, minus fees.
- Cancellation Fees: Fees apply to all fare types after the 24-hour period, typically USD 100–200 per passenger, but may vary based on flight duration, destination, or segment. Cancellations within a few hours of departure may incur higher fees or result in forfeiture of the ticket value if not completed before departure.
Airline-Initiated Cancellations: If Air Dolomiti cancels your flight (e.g., due to technical issues, crew mismanagement, or operational reasons), you’re entitled to a full refund of the ticket price, including taxes, or rebooking on an alternative flight at no cost. If no suitable flight is available, the airline may arrange accommodations. For flights departing from EU airports, EU Regulation EC 261/2004 may provide compensation up to €600 per passenger if notified less than 14 days before departure and the cancellation is within the airline’s control (e.g., not due to extraordinary circumstances like weather, political instability, or non-Air Dolomiti strikes). Compensation depends on flight distance:
- Up to 1,500 km: €250 (or €125 if rebooked with arrival delay under 2 hours)
- 1,500–3,500 km: €400 (or €200 if rebooked with arrival delay under 3 hours)
- Over 3,500 km: €600 (or €300 if rebooked with arrival delay under 4 hours) Refunds and compensation are processed via bank transfer.
Special Circumstances:
- Medical Emergencies or Death: Full refunds may be granted without fees for cancellations due to serious illness or death of a passenger or immediate family member, provided documentation (e.g., medical certificate) is submitted. For altitude sickness, a company doctor may review documents.
- COVID-19 Cancellations: If Air Dolomiti cancels due to COVID-19 restrictions, you’re entitled to a full cash refund, not a voucher. Refunds must be requested within the ticket’s validity period (one year from issuance).
- No-Show Policy: If you fail to cancel before departure or miss the first leg of a multi-segment or round-trip ticket without notifying Air Dolomiti within 24 hours of the missed flight’s departure, the entire booking is canceled, and no refunds or credits are issued, except for taxes on non-refunded fares.
How to Cancel:
- Phone: Contact Air Dolomiti’s Sales Center at +1-877-240-6770 or regional numbers. Provide booking details.
- In-Person: Visit an Air Dolomiti ticket counter or kiosk at the airport with your booking reference and ID.
- Travel Agents: If booked through a third party, contact the agent directly for cancellations and refunds, as Air Dolomiti cannot process these. Additional fees may apply.
Refunds:
- Refunds for eligible cancellations are processed within 7–10 business days to the original payment method or as vouchers (valid for one year). Non-refundable fares (e.g., Economy Light) only refund taxes unless canceled within 24 hours.
- Refunds must be requested within the ticket’s validity period (one year from issuance or first travel date for partially used tickets).
- For airline-initiated cancellations, full refunds include taxes and fees. For voluntary cancellations, refunds depend on fare conditions.
- Additional expenses (e.g., hotels, meals due to cancellations) may be claimed with receipts under EC 261/2004.
Additional Notes:
- Always check fare rules at booking, as conditions vary by fare type and route. Economy Light fares are the most restrictive, while Flex fares offer greater flexibility.
- EC 261/2004 applies to flights departing from EU airports or arriving on EU carriers (e.g., Air Dolomiti, a Lufthansa Group subsidiary). Flights from non-EU airports to the EU are not covered unless operated by an EU airline.
- Customer reviews on platforms like KAYAK mention issues with overbooking or weight-related boarding denials, suggesting persistence or services like AirHelp or Skycop (97–98% success rate) for compensation claims.
- For multi-segment tickets, flights must be used in sequence, or the remaining itinerary is canceled.
