Air Dolomiti, an Italian regional airline and part of the Lufthansa Group, has a strict name change policy to ensure compliance with aviation security regulations. Tickets are non-transferable, and full name changes to another person are generally not permitted, except for group bookings under specific conditions. Minor corrections for typos or legal name changes are allowed with documentation, subject to fees and restrictions. The name on the ticket must match the passenger’s government-issued ID or passport. Below is a summary of the policy based on available information.
General Rule
Air Dolomiti tickets are non-transferable, and full name changes to transfer a ticket to another person are not allowed for individual bookings. Minor corrections for spelling errors or legal name changes (e.g., due to marriage, divorce, or adoption) are permitted with valid documentation, typically limited to three characters. Name changes for group bookings (minimum ten passengers) are allowed up to a certain period before departure. Changes must be requested before check-in begins, and tickets must be unused.
Permitted Name Corrections
- Minor Typos: Corrections for small spelling errors in the first, middle, or last name, up to three characters (e.g., correcting “Mario Rosi” to “Mario Rossi” or “Brown Anne” to “Brown Anna”).
- Legal Name Changes: Updates due to marriage, divorce, or adoption, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names to match the passport or ID.
- Middle Name Issues: Adding or correcting a middle name, or omitting a second or third name/surname, as long as the first and last names match the ID.
Permitted Name Changes for Group Bookings
- Group Travel: For group reservations with a minimum of ten passengers, free name changes are possible up to a certain period before departure, as part of Air Dolomiti’s group travel offers. This applies to bookings made through the Lufthansa Group’s Book-a-Group tool for IATA agencies or via a consolidator for non-IATA agencies.
Fees
Minor corrections (up to three characters) are free if requested within a short period after booking for tickets purchased directly through Air Dolomiti’s website or Sales Center. Legal name changes are also free with valid documentation (e.g., marriage certificate). Beyond this period, a name correction fee may apply, varying by fare type, route, and timing. For group bookings, name changes are free up to a certain period before departure. If the corrected ticket falls into a higher fare class, a fare difference may apply. Additional service charges may apply for changes through travel agencies or ticket offices. Contact Air Dolomiti for specific fee details.
Process
- Customer Service: Contact Air Dolomiti’s Sales Center via phone or email with the booking reference, passport, and supporting documents (e.g., marriage certificate for legal name changes). Name changes cannot be made online through the “Manage Booking” section.
- Ticket Office: Visit an Air Dolomiti ticket office or airport counter with the ticket, passport, and relevant documents for verification.
- Third-Party Bookings: If booked through a travel agency or third-party platform, changes must be requested through the original booking source, which may involve additional fees or delays.
- Group Bookings: For group name changes, IATA agencies use the Lufthansa Group’s Book-a-Group tool, while non-IATA agencies go through a consolidator.
- Documentation: Minor corrections require a government-issued ID. Legal name changes need official documents like a marriage certificate or court order. Group name changes require the new passenger’s passport details.
Restrictions
- No Ticket Transfers: Full name changes to another person are not allowed for individual bookings. Only group bookings (ten or more passengers) permit name changes up to a certain period before departure.
- Codeshare/Partner Flights: Name changes are not permitted for flights operated by other airlines, even if booked through Air Dolomiti.
- Post-Check-in Changes: Corrections or changes are not allowed after check-in has started (typically two hours before departure).
- Character Limit: Corrections are limited to three characters in the first, middle, or last name. Changes that alter the spelling (e.g., man/woman) are not permitted.
- Fare Type Restrictions: Promotional fares (e.g., Economy Light) may have stricter rules and may not allow corrections if the flight is fully booked.
- Single Correction Limit: Only one name correction is typically allowed per ticket.
- Other Modifications: Changes to date of birth or gender cannot be made alongside a name correction.
Free Correction Period
Minor corrections (up to three characters) or legal name changes are free if requested within a short period after booking for tickets purchased directly through Air Dolomiti’s official channels. Legal name changes with valid documentation are free at any time, subject to airline approval.
How to Request a Name Change
- Phone: Contact Air Dolomiti’s Sales Center with the booking reference and necessary documents ready.
- Email: Email the Sales Center with the booking reference, passport copy, and supporting documents for legal name changes.
- Ticket Office: Visit an Air Dolomiti ticket office or airport counter with the ticket, passport, and supporting documents.
- Group Bookings: Use the Lufthansa Group’s Book-a-Group tool for IATA agencies or contact a consolidator for non-IATA agencies, providing the new passenger’s details.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction process.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents to support the correction request. For group name changes, include the new passenger’s passport details.
- Timing: Request changes as early as possible to avoid complications, especially for international flights where name mismatches can lead to denied boarding.
- Middle Name Concerns: Minor middle name discrepancies are often overlooked if the first and last names match, but confirm with Air Dolomiti to avoid issues.
- Third-Party Bookings: Changes through third parties can be complex, as Air Dolomiti may require the agency to handle the request, potentially causing delays.
- Group Bookings: Take advantage of free name changes for group bookings by submitting requests well before the deadline.
- Check Passport Format: Ensure the name matches the passport exactly to avoid boarding issues.
