Overview
Air Europa, a major Spanish airline, offers a flexible flight change policy to accommodate passengers needing to modify their travel plans. Changes can be made online, via the mobile app, through the Customer Service Center, or at airport ticket counters, subject to fare rules and availability.
Key Policy Highlights
- Risk-Free Period: Changes or cancellations are free within 24 hours of booking for tickets purchased directly through Air Europa’s website, mobile app, or Customer Service Center, provided the booking is made at least seven days before departure. This applies to individual bookings but not group fares, reward tickets, or vouchers.
- Eligible Tickets: Most fare types, including Economy Lite, Economy Standard, Economy Flex, Premium Standard, and Premium Flex, allow changes. Economy Flex and Premium Flex fares offer unlimited changes without fees, while Economy Lite, Economy Standard, and Premium Standard may incur fees. Consolidated or JCB fares are exempt from changes.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference based on the applicable fare at the time of change. No refund is provided if the new flight is cheaper, unless specified by the fare type.
- Change Fees: Fees vary by fare type, travel class, and route. Economy Lite, Economy Standard, Premium Standard, and Business Standard fares may incur a fee for long-haul flights, along with fare differences. Economy Flex and Premium Flex fares allow changes without fees. A flexibility service for Spanish domestic flights allows fee-free changes for a small upfront cost.
- Same-Day Changes: Same-day changes are permitted up to 24 hours before departure, subject to availability in the same booking class. Fees may apply for non-flexible fares, and fare differences are charged if the original class is unavailable.
- Destination Changes: Destination changes are allowed within 24 hours of booking without fees, subject to availability and fare differences. After this period, changes are subject to fare rules and fees.
- Name Changes: Full name changes or ticket transfers are not permitted. Minor name corrections (up to three characters) are allowed without a fee, provided the request is made before the reservation is confirmed and issued.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Air Europa’s policy may not fully apply.
- Time Restrictions: Changes must be made before the scheduled departure. Changes are not allowed for checked-in flights, Air Europa Suma Miles bookings, or multicity itineraries with three or more segments.
How to Change Your Flight
Online:
- Visit the Air Europa website or mobile app and navigate to the “Manage Your Booking” section.
- Enter your six-digit booking reference and last name to retrieve your reservation.
- Select the flight to modify, choose new dates or destinations, and review any fees or fare differences.
- Complete the payment process, if applicable, and receive confirmation via email.
Offline:
- Contact Air Europa’s Customer Service Center via phone or social media for assistance.
- Visit an Air Europa ticket office or airport counter for in-person changes.
Special Circumstances
- Airline-Initiated Changes: If Air Europa cancels or significantly delays a flight (e.g., over three hours), passengers can rebook on another flight at no cost or request a refund. EU/UK passengers may be eligible for compensation under EC 261 for delays or cancellations, unless caused by extraordinary circumstances like weather.
- Medical or Bereavement: In cases of illness or hospitalization, ticket validity can be extended up to 45 days with a medical certificate, with an additional 45-day extension possible. If a passenger dies during the trip, accompanying passengers’ tickets can be modified within 20 days with a death certificate.
- Flex Fare Benefits: The Flex Fare allows unlimited changes and cancellations without fees, including seat selection and baggage, providing maximum flexibility.
Additional Notes
- Non-Transferable Services: Extras like seat selection or baggage allowances may not transfer to the new flight and may need to be repurchased. If Air Europa changes a flight, equivalent services are provided at no cost, or a lower category if unavailable.
- International Flights: Changes to international flights may involve additional taxes or restrictions based on destination-specific regulations.
- Resident Discounts: Discounts for Balearic or Canary Islands residents apply only to domestic flights and require verification at check-in. Failure to prove residency may require purchasing a new ticket.
- Customer Service Challenges: Some passengers report difficulties with Air Europa’s customer service for changes, so it’s advisable to review fare conditions carefully before booking.
