Air Europa, a major Spanish airline and member of the SkyTeam alliance, has a strict name change policy to ensure compliance with aviation security regulations. Tickets are non-transferable, meaning full name changes to another person are not permitted. Minor corrections for typos or legal name changes are allowed under specific conditions with documentation. The name on the ticket must match the passenger’s government-issued ID or passport. Below is a summary of the policy based on available information.
General Rule
Air Europa tickets are non-transferable, and full name changes to transfer a ticket to another person are not allowed. Minor corrections for spelling errors or legal name changes (e.g., due to marriage or divorce) are permitted, typically limited to three characters, with documentation. Changes must be requested before check-in begins and at least two hours before departure for flights operated by Air Europa. Middle names are not required on the ticket if the first and last names match the ID.
Permitted Name Corrections
- Minor Typos: Corrections for spelling errors in the first, middle, or last name, up to three characters (e.g., correcting “Jonh” to “John”).
- Legal Name Changes: Updates due to marriage, divorce, or other legal reasons, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names to match the passport or ID.
- Middle Name Issues: Adding, correcting, or omitting a middle name, though minor discrepancies are often overlooked if the first and last names match the ID.
Fees
Minor corrections (up to three characters) are free if requested within a short period after booking for tickets purchased directly through Air Europa’s website, app, or customer service. Legal name changes are also free with valid documentation. Beyond this period, a name correction fee applies, varying by fare type, route, and timing. If the corrected ticket falls into a higher fare class, a fare difference may apply. Additional service charges may apply for changes through travel agencies or ticket offices. For specific fee details, contact Air Europa customer service.
Process
- Online Changes: For tickets booked directly through Air Europa’s website or app, access the “Manage Your Booking” section. Enter the booking reference and last name to request a correction. Some changes may require contacting customer service.
- Customer Service: Contact Air Europa’s customer service via phone, social media, or the contact form with the booking reference, passport, and supporting documents (e.g., marriage certificate for legal name changes).
- Ticket Office: Visit an Air Europa ticket office or airport counter with the ticket, passport, and relevant documents for verification.
- Third-Party Bookings: If booked through a travel agency or third-party platform, changes must be requested through the original booking source, which may involve additional fees or delays.
- Documentation: Minor corrections require a government-issued ID. Legal name changes need official documents like a marriage certificate or court order.
Restrictions
- No Ticket Transfers: Tickets cannot be transferred to another person. A new ticket must be purchased for a different traveler.
- Codeshare/Partner Flights: Name changes are not permitted for flights operated by other airlines, even if booked through Air Europa.
- Post-Check-in Changes: Corrections are not allowed after check-in has started, typically two hours before departure.
- Character Limit: Corrections are limited to three characters in the first, middle, or last name.
- Fare Type Restrictions: Promotional or economy fares may have stricter rules and may not allow corrections if the flight is fully booked.
- Single Correction Limit: Only one name correction is typically allowed per ticket.
- Other Modifications: Changes to date of birth or gender cannot be made alongside a name correction.
- Special Cases: Name changes are not allowed for reservations paid with Air Europa Suma Miles, multicity itineraries with three or more segments, or group fares.
Free Correction Period
Minor corrections (up to three characters) are free if requested within a short period after booking for tickets purchased directly through Air Europa’s official channels. Legal name changes with valid documentation are free at any time, subject to airline approval. Free name changes are valid for up to twelve months from the booking date, provided travel is completed within that timeframe.
How to Request a Name Change
- Online: Use the “Manage Your Booking” section on Air Europa’s website or app for direct bookings. Enter the booking reference and last name to initiate a correction.
- Phone: Contact Air Europa’s customer service with the booking reference and necessary documents ready.
- Ticket Office: Visit an Air Europa ticket office or airport counter with the ticket, passport, and supporting documents.
- Social Media: Reach out via Air Europa’s social media channels (e.g., Facebook or X) for assistance, providing the booking reference and documents.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction process.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents to support the correction request.
- Timing: Request corrections as early as possible to avoid complications, especially for international flights where name mismatches can lead to denied boarding.
- Middle Name Concerns: Middle name discrepancies are often overlooked if the first and last names match, but confirm with Air Europa to avoid issues.
- Third-Party Bookings: Changes through third parties can be complex, as Air Europa may require the agency to handle the request, potentially causing delays.
- Check Passport Format: Ensure the name matches the passport exactly to avoid boarding issues.
