Air Mauritius’s cancellation policy depends on fare type, booking timing, and applicable regulations. Here’s a concise overview based on the latest information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking for a full refund without fees, provided the booking is made at least 7 days (168 hours) before departure. This applies to all fare types, including non-refundable tickets, and aligns with U.S. DOT regulations for flights to/from the United States.
After 24 Hours:
- Refundable Tickets: Can be canceled with a full refund, minus any applicable taxes or service charges, if canceled before the ticket’s validity expires. Refunds are issued to the original payment method or the ticket purchaser, with proof of identity required.
- Non-Refundable Tickets: Cancellations incur fees based on timing and fare class:
- 60+ days before departure: No fee (full refund of fare and taxes, minus service charges).
- 31–59 days before departure: $69 fee.
- 7–30 days before departure: $99 fee.
- 1–6 days before departure: $119 fee.
- No-Show: If you fail to cancel before the check-in deadline and don’t board, no refund is issued (except taxes), and return/onward reservations may be canceled.
- Peak Period Bookings: Tickets booked during peak times may be non-cancelable and non-refundable, as specified at booking.
Airline-Initiated Cancellations: If Air Mauritius cancels a flight, fails to operate on schedule, or causes a missed connection, you’re entitled to:
- A full refund for unused tickets, including taxes and fees.
- For partially used tickets, a refund of the difference between the paid fare and the fare for the used portion.
- Rebooking on the next available flight or an alternative carrier at no extra cost.
- Under EU/UK Regulation 261/2004 (for flights departing from EU/UK airports), compensation of €250–€600 may apply if cancellation notice is less than 14 days and not due to extraordinary circumstances (e.g., weather, strikes). Compensation depends on flight distance:
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600
- If delayed 3+ hours, you’re entitled to meals and refreshments; for 5+ hours, a refund or alternative flight; for overnight delays, hotel accommodation and transport are provided.
Special Circumstances:
- Medical Emergencies or Death: Cancellation fees may be waived with documentation (e.g., medical certificate). Contact Air Mauritius directly for consideration.
- COVID-19: Special policies allow refunds or free changes for cancellations due to COVID-related restrictions, subject to documentation.
- Dual or Round-Trip Bookings: Dual bookings can be canceled free within 72 hours with proof. For round-trip tickets, one-way cancellations are charged only for the canceled segment.
How to Cancel:
- By Phone: Call +1-877-240-6770 (Mauritius) or +1-877-240-6770 (U.S.). Have your booking reference ready.
- In Person: Visit an Air Mauritius ticket counter or airport kiosk.
- Travel Agency: If booked through an agent, cancellations must be processed through the same agent.
Refund Process:
- Refunds are processed within 7–12 business days (credit card) or up to 20 days (cash/check), credited to the original payment method.
- Refunds require surrendering unused flight coupons and proof of identity.
- Non-refunded cancellation fees apply to both voluntary and involuntary refunds.
- Refunds are denied if requested after ticket validity expires or if documentation is incomplete.
- For group bookings (10+ adults), contact Air Mauritius’s dedicated sales team.
Additional Notes:
- Always check fare rules at booking, as some fares are non-cancelable or have higher fees.
- For EU/UK flights, Air Mauritius complies with EC 261/UK 261, but non-EU departures may not qualify for compensation unless specified by local laws.
