Air Mauritius, the national airline of Mauritius, has a strict name change policy to comply with aviation security regulations. Tickets are generally non-transferable, meaning full name changes to another person are not permitted for individual bookings. Minor corrections for typos or legal name changes are allowed with documentation, subject to restrictions and fees. The name on the ticket must match the passenger’s government-issued ID or passport. Below is a summary of the policy based on available information.
General Rule
Air Mauritius tickets are non-transferable for individual bookings, and full name changes to another person are not allowed. Minor corrections for spelling errors, up to three characters, or legal name changes (e.g., due to marriage, divorce, or adoption) are permitted with valid documentation. Changes must be requested at least one day before departure and before check-in begins. The policy applies to unused tickets issued by Air Mauritius. Group bookings with a minimum of ten passengers may allow name changes before ticket issuance, subject to fare conditions.
Permitted Name Corrections
- Minor Typos: Corrections for spelling errors in the first or last name, up to three characters (e.g., correcting “Jonh” to “John”).
- Legal Name Changes: Updates due to marriage, divorce, adoption, or other legal reasons, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names to match the passport or ID.
- Middle Name Issues: Middle name corrections are not considered, as Air Mauritius does not require middle names to match the ID if the first and last names are correct.
Permitted Name Changes for Group Bookings
- Group Travel: For group reservations with a minimum of ten passengers, name changes are allowed before ticket issuance, subject to fare conditions and availability. This is facilitated through Air Mauritius’s group booking services.
Fees
Minor corrections (up to three characters) or legal name changes may be free if requested within a short period after booking for tickets purchased directly through Air Mauritius’s website, app, or customer service, or if the error was made by the airline or its agents. Otherwise, a name correction fee may apply, varying by fare type, route, and timing. If the corrected ticket falls into a higher fare class, a fare difference may apply. Additional service charges may apply for changes through travel agencies or ticket offices. Group booking name changes are typically free before ticket issuance. Contact Air Mauritius for specific fee details.
Process
- Online Changes: For tickets booked directly through Air Mauritius’s website or app, access the “Manage Booking” section. Enter the booking reference and last name, select the booking, and request a correction, submitting supporting documents if required.
- Customer Service: Contact Air Mauritius’s Contact Centre via phone, email, or social media with the booking reference, passport, and supporting documents (e.g., marriage certificate for legal name changes).
- Ticket Office: Visit an Air Mauritius ticket office or airport counter with the ticket, passport, and relevant documents for verification.
- Third-Party Bookings: If booked through a travel agency or third-party platform, changes must be requested through the original booking source, which may involve additional fees or delays.
- Group Bookings: For group name changes, contact Air Mauritius’s group booking team or the agency handling the reservation, providing the new passenger’s details.
- Documentation: Minor corrections require a government-issued ID. Legal name changes need official documents like a marriage certificate or court order. The corrected name must match the government-issued ID.
Restrictions
- No Ticket Transfers: Full name changes to another person are not allowed for individual bookings. A new ticket must be purchased for a different traveler.
- Codeshare/Partner Flights: Name corrections are not permitted for flights operated by other airlines (e.g., Air France, Emirates), even if booked through Air Mauritius. The operating airline’s policy applies.
- Post-Check-in Changes: Corrections are not allowed after check-in begins, typically two hours before departure.
- Character Limit: Corrections are limited to three characters in the first or last name. Middle name corrections are not considered.
- Fare Type Restrictions: Promotional or basic economy fares may have stricter rules and may not allow corrections if the flight is fully booked.
- Single Correction Limit: Only one name correction is permitted per ticket.
- Other Modifications: Changes to date of birth or gender cannot be made alongside a name correction.
Free Correction Period
Minor corrections (up to three characters) or legal name changes are free if requested within a short period after booking for tickets purchased directly through Air Mauritius’s official channels or if the error was made by the airline or its agents. Legal name changes with valid documentation are free at any time, subject to airline approval.
How to Request a Name Change
- Online: Use the “Manage Booking” section on Air Mauritius’s website or app for direct bookings. Enter the booking reference, select the booking, and request a correction, uploading documents if needed.
- Phone: Contact Air Mauritius’s Contact Centre with the booking reference and necessary documents ready.
- Ticket Office: Visit an Air Mauritius ticket office or airport counter with the ticket, passport, and supporting documents.
- Social Media: Reach out via Air Mauritius’s social media channels for assistance, providing the booking reference and documents.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction process.
- Group Bookings: Contact Air Mauritius’s group booking team or the agency handling the reservation for name changes before ticket issuance.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents to support the correction request. The corrected name must match the ID exactly.
- Timing: Request corrections as early as possible, at least one day before departure, to avoid complications, especially for international flights where name mismatches can lead to denied boarding.
- Middle Name Concerns: Air Mauritius does not consider middle name corrections, as they are not required to match the ID if the first and last names are correct.
- Third-Party Bookings: Changes through third parties can be complex, as Air Mauritius may require the agency to handle the request, potentially causing delays.
- Agent Errors: If the error was made by Air Mauritius or an agent, emphasize this when requesting a correction, as it may qualify for a free change.
- Check Passport Format: Ensure the name matches the passport exactly, especially for international travel, to avoid boarding issues.
