Air North, Yukon’s Airline, has a cancellation policy that balances flexibility with fare-specific restrictions. Below is a concise overview based on the most reliable information from Air North’s official website and other sources. Note that Air North operates as a small carrier under Canada’s Air Passenger Protection Regulations (APPR), which influences some policies.
24-Hour Risk-Free Cancellation:
- You can cancel any Air North flight within 24 hours of booking for a full refund, provided the flight departs at least 7 days (168 hours) later. This applies to all fare types (e.g., GoYukon, Optimum, Latitude) and complies with U.S. and Canadian regulations for tickets booked directly through Air North’s website (flyairnorth.com), mobile app, call center (+1-877-240-6770), or ticket counters.
- This does not apply to package bookings (e.g., airfare plus accommodations) or tickets purchased through third-party platforms like Expedia or Kayak, which follow the agency’s rules.
Non-Refundable Tickets (e.g., GoYukon, Saver Fares):
- After the 24-hour window, non-refundable tickets can be canceled, but a fee applies, typically $90–$100 (plus taxes) per person per segment, depending on fare rules and route. The remaining balance is issued as a travel credit valid for 1 year from the ticket’s issuance date.
- Cancellations within 7 days of departure may be non-cancelable for certain restricted fares, or incur higher fees (up to $300). Within 72 hours of departure, passengers may forfeit the entire ticket value.
- GoYukon fares are non-refundable except in cases of airline-caused disruptions (e.g., flight cancellations, delays, or denied boarding due to overbooking).
Refundable Tickets (e.g., Optimum, Latitude Fares):
- Refundable fares can be canceled anytime before departure for a full refund to the original payment method, typically with lower or no fees (e.g., $55 for Optimum fares). Refunds are processed within 30 days, though bank processing may extend this.
- Optimum fares offer the lowest cancellation fees and complimentary seat selection, ideal for travelers needing flexibility.
Flight Cancellations by Air North:
- If Air North cancels a flight, delays it by 2+ hours, or denies boarding due to overbooking, passengers are entitled to:
- A full refund for unused segments (pro-rata for partially used tickets) to the original payment method.
- Rebooking on the next available flight at no cost, with comparable routing.
- Accommodation, meals, and transportation if an overnight delay occurs, per APPR for small carriers.
- For weather-related or other extraordinary circumstances, refunds or rebooking are offered, but compensation may not apply. Air North will attempt to rebook passengers or provide accommodations near the airport.
- Under EU Regulation EC 261/2004, passengers on EU-departing flights may receive €250–€600 compensation for cancellations within 14 days, unless due to uncontrollable events. This rarely applies, as Air North primarily serves Canada.
No-Show Policy:
- Passengers who fail to cancel before departure (no-show) forfeit the ticket value and receive no refund or credit, regardless of fare type. This applies to both domestic and U.S. routes.
- For Air North Getaways packages, no-shows within 30 days of departure forfeit 100% of the package price.
Special Circumstances:
- Refunds or fee waivers may be granted for medical emergencies or the death of a passenger or immediate family member, with documentation (e.g., medical or death certificate). These are reviewed case-by-case.
- During COVID-19 (March 2020–October 2022), Air North waived cancellation fees for specific travel periods, issuing credits valid for 1 year. As of November 1, 2022, standard fees were reinstated.
- Infants (under 2 years) can be canceled anytime before departure without fees, provided they are on a lap-held ticket.
How to Cancel:
- Phone: Call Air North’s reservations team at +1-877-240-6770 (toll-free in North America) or +1-877-240-6770. Have your booking reference ready.
- Airport: Cancel at an Air North ticket counter, suitable for last-minute changes.
- Travel Agencies: Third-party bookings (e.g., Kayak, Expedia) must be canceled through the agency, which may impose additional fees.
- Cancellations must be made at least 24 hours before departure for eligibility. Confirmation is sent via email.
Refund Process:
- Refunds for eligible tickets are processed to the original payment method within 30 days, though delays may occur due to bank processing. Non-refundable tickets refund only taxes and fees after fees are deducted.
- Travel credits are valid for 1 year, non-transferable, and can be used for flights but not ancillary fees or packages.
- Air Service Fees ($40–$60 + GST per person) are non-refundable under all circumstances.
Cancellation Fees:
- Non-refundable fares: $90 (Saver) or $100 (plus taxes) per segment, with credits for the balance.
- Refundable fares: $55 (Optimum) or no fee (Latitude), with full refunds.
- Within 72 hours of departure: Up to $300 or full ticket forfeiture.
- Air North Getaways packages: $52.50 (including tax) if canceled 30+ days before departure; 100% non-refundable within 30 days.
Key Notes:
- Always review fare rules at booking, as they dictate cancellation terms. GoYukon fares are cheapest but least flexible; Optimum fares offer lower fees.
- Third-party bookings can complicate cancellations. Contact Air North directly for agency-booked tickets to clarify options.
- Air North’s small carrier status under APPR limits some compensation obligations compared to larger airlines, but they prioritize rebooking or refunds for disruptions.
