Air Nostrum, operating as Iberia Regional, has a cancellation policy that depends on fare type, booking timing, and applicable regulations. Below is a concise overview based on available information:
24-Hour Cancellation Policy: You can cancel any ticket within 24 hours of booking for a full refund without fees, provided the booking is made at least 7 days before departure. This applies to all fare types, including non-refundable tickets, and aligns with U.S. DOT regulations for flights to/from the United States.
After 24 Hours:
- Non-Refundable Fares: Most Air Nostrum fares are restrictive. If you voluntarily cancel, you’re generally not entitled to a refund unless you have a flexible fare. However, airport taxes and fees are refundable regardless of ticket type. Cancellation fees may apply, typically $100–$200, depending on the route and timing.
- Flexible Fares: These allow cancellations with minimal or no fees, and you can reschedule or receive a refund, subject to fare rules. Check your ticket’s conditions for specifics.
- No-Show: Failing to cancel before departure forfeits the ticket value, except for refundable taxes and fees.
Airline-Initiated Cancellations: If Air Nostrum cancels your flight, you’re entitled to:
- A full refund of the ticket price, including taxes and fees, if you choose not to travel.
- Rebooking on the next available flight at no extra cost, or a replacement flight with similar arrival times.
- Under EU Regulation 261/2004 (applicable to flights departing from or arriving at EU airports), compensation of €250–€600 may apply if the cancellation is less than 14 days before departure and not due to extraordinary circumstances (e.g., weather, strikes). Compensation amounts:
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600 (may be reduced by 50% if delayed (4 hours).
- If offered a replacement flight with a similar arrival time, compensation may not apply.
- Additional care (e.g., meals, accommodation for overnight delays) is required during disruptions.
Special Circumstances:
- COVID-19: If a flight is canceled due to COVID-19 restrictions, you’re entitled to a refund, not just a voucher. Avoid accepting vouchers, as they limit flexibility and may lose value if unused or if the airline faces financial issues.
- Medical or Bereavement: Refunds may be granted for documented medical emergencies or death of a close relative, subject to Air Nostrum’s approval.
- Overbooking or Denied Boarding: Compensation of up to €600 may apply, plus a refund or rebooking.
How to Cancel:
- By Phone: Contact Air Nostrum at +1-877-240-6770 or Iberia’s customer service.
- Travel Agency: If booked through an agent, cancellations must be processed through them.
- At Airport: Visit an Air Nostrum or Iberia ticket counter.
Refund Process:
- Refunds are processed to the original payment method within 7–14 business days for credit cards, or up to 20 days for cash/check payments.
- Keep documents like boarding passes, booking confirmation, and receipts for expenses (e.g., meals, hotels) to support refund or compensation claims.
- For EU/UK claims, you have up to 6 years to file (5 years in Spain or Scotland).
Additional Notes:
- Always check your ticket’s fare rules, as they dictate cancellation eligibility and fees.
- Air Nostrum’s policy is closely tied to Iberia’s, as it operates as a franchisee.
- For EU/UK flights, EC 261/2004 provides strong passenger protections, but compensation is void if disruptions are due to extraordinary circumstances.
