Overview
Air Nostrum, operating as Iberia Regional, is a Spanish regional airline and a franchisee of Iberia, part of the Oneworld alliance. Its flight change policy aligns with Iberia’s guidelines, offering flexibility for passengers needing to modify travel plans. Changes can be made online through Iberia’s Manage Your Booking portal, via the Iberia app, through the Contact Centre, or at airport ticket counters, subject to fare rules and availability.
Key Policy Highlights
- Risk-Free Period: Changes or cancellations are free within 24 hours of booking for tickets purchased directly through Iberia’s website, app, or Contact Centre, provided the booking is made at least seven days before departure. This applies to individual bookings but not group fares, reward tickets, or certain promotional fares.
- Eligible Tickets: Most fare types, including Economy Basic, Economy Comfort, Premium Economy Comfort, and Business Comfort, allow changes. Basic fares have stricter conditions, while Comfort and Flex fares offer greater flexibility with fewer or no fees. Non-changeable promotional fares may be excluded.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. No refund is provided if the new flight is cheaper, unless specified by the fare type.
- Change Fees: Fees vary by fare type and route. Basic fares may incur a penalty for changes, while Economy Comfort, Premium Economy Comfort, and Business Comfort fares allow changes with a smaller penalty or no fee, depending on the fare conditions. Changes made through the Contact Centre or airport may incur an additional service fee. Avios-based tickets may have a fixed penalty for changes.
- Same-Day Changes: Same-day changes are permitted up to one hour before departure for domestic flights and one and a half to three hours for international flights, subject to availability. Fees apply for non-flexible fares, and the new flight must have the same origin and destination.
- Name Changes: Full name changes or ticket transfers are not permitted. Minor corrections (up to three characters) for spelling errors or legal name changes (e.g., due to marriage) are allowed with documentation, typically free within 24 hours of booking.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Air Nostrum’s policy may not fully apply.
- Time Restrictions: Changes must be made before the flight’s check-in deadline (one hour for domestic flights, one and a half to three hours for international flights, depending on the destination). No-show passengers may lose the ticket’s value or face additional fees.
- Codeshare Flights: For flights operated by Air Nostrum on behalf of partners like Brussels Airlines, the operating carrier’s rules apply, which may differ from Iberia’s policy.
How to Change Your Flight
Online:
- Visit the Iberia website or app and navigate to the “Manage Your Booking” section.
- Enter your six-character booking reference and last name to retrieve your reservation.
- Select the flight to modify, choose a new date or time, and review any fees or fare differences.
- Complete the payment process, if applicable, and receive confirmation via email.
Offline:
- Contact Iberia’s Contact Centre via phone for assistance.
- Visit an Iberia or Air Nostrum ticket counter at the airport for in-person changes.
Special Circumstances
- Airline-Initiated Changes: If Air Nostrum cancels or delays a flight by three hours or more, passengers can rebook on another flight without fees or request a refund. EU/UK passengers may be eligible for compensation under EC 261/2004 for delays or cancellations within the airline’s control, such as technical issues, unless caused by extraordinary circumstances like weather. Compensation may include meals, drinks, or hotel accommodations for overnight delays.
- Medical or Bereavement: Fee waivers or refunds may be granted for serious illness or bereavement with documentation (e.g., medical or death certificate), subject to approval by contacting Iberia’s Contact Centre.
- Avios Tickets: Changes to tickets booked with Avios are allowed before departure with a penalty for Basic fares, while Comfort fares permit free changes. Refunds for unused segments are not allowed after departure.
Additional Notes
- Non-Transferable Services: Extras like advance seat selection or baggage allowances may not transfer to the new flight. For paid seat selections, if an equivalent seat is unavailable or a cheaper seat is chosen, the extra amount paid is non-refunded. A price difference applies for more expensive seats.
- International Flights: Changes to international flights may involve additional taxes or restrictions based on destination-specific regulations.
- Baggage Policy: Passengers are allowed one carry-on bag (up to 10 kg, 56 cm x 45 cm x 23 cm) and one personal item. Checked baggage must not exceed 23 kg and 158 cm in total dimensions. Smaller aircraft may require carry-on luggage to be placed in the hold.
- Check-In Requirements: Online check-in via Iberia’s website closes one hour before domestic flights and one and a half to three hours before international flights. Airport check-in closes 45 minutes before departure.
