Air Nostrum, operating as Iberia Regional, is a Spanish regional airline based in Valencia and a franchisee of Iberia Airlines, part of the Oneworld alliance. Its name change policy aligns closely with Iberia’s due to their franchise agreement, adhering to strict aviation security regulations. Tickets are non-transferable, meaning full name changes to another person are generally not permitted. Minor corrections for typos or legal name changes are allowed under specific conditions with documentation. The name on the ticket must match the passenger’s government-issued ID or passport. Below is a summary of the policy based on available information.
General Rule
Air Nostrum tickets are non-transferable, and full name changes to transfer a ticket to another person are not allowed for individual bookings. Minor corrections for spelling errors, typically up to three characters, or legal name changes (e.g., due to marriage, divorce, or adoption) are permitted with valid documentation. Changes must be requested at least one day before departure and before check-in begins, which closes one hour before scheduled departure for most flights. The policy applies to unused tickets issued by Air Nostrum or Iberia. Middle name discrepancies are often overlooked if the first and last names match the ID.
Permitted Name Corrections
- Minor Typos: Corrections for spelling errors in the first, middle, or last name, up to three characters (e.g., correcting “Jonh” to “John”).
- Legal Name Changes: Updates due to marriage, divorce, adoption, or other legal reasons, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names to match the passport or ID.
- Middle Name Issues: Adding, correcting, or omitting a middle name, provided the first and last names match the ID.
Fees
Minor corrections (up to three characters) or legal name changes are free if requested within a short period after booking for tickets purchased directly through Air Nostrum or Iberia’s website, app, or customer service, or if the error was made by the airline or its agents. Otherwise, a name correction fee may apply, varying by fare type, route, and timing. If the corrected ticket falls into a higher fare class, a fare difference may apply. Additional service charges may apply for changes through travel agencies or ticket offices. Contact Air Nostrum or Iberia for specific fee details.
Process
- Online Changes: For tickets booked through Air Nostrum or Iberia’s website or app, access the “Manage Booking” section. Enter the booking reference and last name, select the booking, and request a correction, submitting documents if required.
- Customer Service: Contact Air Nostrum’s Bookings Centre or Iberia’s customer service via phone, email, or social media with the booking reference, passport, and supporting documents (e.g., marriage certificate for legal name changes).
- Ticket Office: Visit an Air Nostrum or Iberia ticket office or airport counter (e.g., at Valencia, Barcelona, or Madrid airports) with the ticket, passport, and relevant documents for verification.
- Third-Party Bookings: If booked through a travel agency or third-party platform, changes must be requested through the original booking source, which may involve additional fees or delays.
- Documentation: Minor corrections require a government-issued ID. Legal name changes need official documents like a marriage certificate or court order.
Restrictions
- No Ticket Transfers: Full name changes to another person are not allowed. A new ticket must be purchased for a different traveler.
- Codeshare/Partner Flights: Name corrections are not permitted for flights operated by other airlines (e.g., Brussels Airlines), even if booked through Air Nostrum or Iberia. The operating airline’s policy applies.
- Post-Check-in Changes: Corrections are not allowed after check-in begins, typically one hour before departure for most flights, or one and a half hours for certain destinations like Lagos or San Jose.
- Character Limit: Corrections are limited to three characters in the first, middle, or last name.
- Fare Type Restrictions: Promotional or economy fares may have stricter rules and may not allow corrections if the flight is fully booked.
- Single Correction Limit: Only one name correction is permitted per ticket.
- Other Modifications: Changes to date of birth or gender cannot be made alongside a name correction.
Free Correction Period
Minor corrections (up to three characters) or legal name changes are free if requested within a short period after booking for tickets purchased directly through Air Nostrum or Iberia’s official channels or if the error was made by the airline or its agents. Legal name changes with valid documentation are free at any time, subject to airline approval.
How to Request a Name Change
- Online: Use the “Manage Booking” section on Air Nostrum or Iberia’s website or app for direct bookings. Enter the booking reference, select the booking, and request a correction, uploading documents if needed.
- Phone: Contact Air Nostrum’s Bookings Centre or Iberia’s customer service with the booking reference and necessary documents ready.
- Ticket Office: Visit an Air Nostrum or Iberia ticket office or airport counter with the ticket, passport, and supporting documents.
- Social Media: Reach out via Air Nostrum or Iberia’s social media channels for assistance, providing the booking reference and documents.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction process.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents to support the correction request. The corrected name must match the ID exactly.
- Timing: Request corrections as early as possible, at least one day before departure, to avoid complications, especially for international flights where name mismatches can lead to denied boarding.
- Middle Name Concerns: Minor middle name discrepancies are often overlooked if the first and last names match, but confirm with Air Nostrum or Iberia to avoid issues.
- Third-Party Bookings: Changes through third parties can be complex, as Air Nostrum may require the agency to handle the request, potentially causing delays.
- Agent Errors: If the error was made by Air Nostrum, Iberia, or an agent, emphasize this when requesting a correction, as it may qualify for a free change.
- Check Passport Format: For international travel, ensure the name matches the passport exactly to avoid boarding issues.
- Codeshare Flights: For codeshare or partner flights, contact the operating airline, as Air Nostrum cannot process changes for segments they do not operate.
