Air Tahiti Nui’s cancellation policy varies by fare type, booking timing, and applicable regulations. Here’s a concise overview based on the latest information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking for a full refund without fees, provided the booking is made at least 7 days (168 hours) before departure. This applies to all fare types, including discounted, promotional, and bereavement fares, for up to 9 passengers, but excludes reissued tickets and group bookings. The flight must be booked through Air Tahiti Nui’s direct channels (website, app, call center, or ticket counter) with Air Tahiti Nui as the validating carrier.
After 24 Hours:
- Non-Refundable Fares (e.g., Moana Economy): Cancellations incur fees based on fare rules, typically $100–$500 per segment, depending on timing and route. The unused ticket value may be issued as a travel voucher (valid for one year, plus 10% of the net fare), minus fees. Airport taxes and fees are refundable. No-show results in a 100% cancellation fee, forfeiting the ticket value except for taxes.
- Refundable Fares (e.g., Moana Premium, Business): Cancellations are permitted with minimal or no fees before departure, refunded to the original payment method. Check specific fare conditions for details.
- Checked-In Tickets: Cannot be canceled online; contact customer service (+1-877-240-6770 in the U.S.) for assistance.
- Held Bookings: Unpaid reservations held up to 72 hours before departure are canceled without charge
Airline-Initiated Cancellations: If Air Tahiti Nui cancels a flight due to technical issues, weather, or strikes, you’re entitled to:
- A full refund for unused tickets, including taxes, fees, and optional services (e.g., extra baggage), within 7–10 business days to the original payment method.
- Rebooking on the next available Air Tahiti Nui flight or a partner airline at no cost. If no flights are available, the airline may arrange accommodations near the airport.
- Unlimited date changes with only fare differences applied.
- For EU departures, under Regulation 261/2004, compensation of €250–€600 may apply if notified less than 14 days before departure, unless due to extraordinary circumstances:
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600 (reduced by 50% if rebooked with arrival within 2–4 hours).
- If a flight is diverted and canceled, Air Tahiti Nui will reroute you as soon as possible and cover onward travel costs if rebooked to a different airport.
Special Circumstances:
- COVID-19 or Travel Restrictions: Refunds or vouchers are offered for cancellations due to restrictions, with fees waived if documented. Avoid accepting vouchers if you prefer cash refunds, as they may limit flexibility.
- Medical or Bereavement: Refunds or credits may be granted for documented emergencies, subject to approval.
- Involuntary Downgrading: Refund of the fare difference is provided within 7 days.
How to Cancel:
- Offline: Call +1-877-240-6770, visit an Air Tahiti Nui ticket counter, or contact your travel agency if booked through one.
- Note: Cancellations must be made before check-in. For last-minute changes, visit an airport counter.
Refund Process:
- Refunds are processed within 7–10 business days for credit cards, or up to 20 days for cash/check, to the original payment method. Vouchers are valid for one year from issuance.
- Refund requests require unused flight coupons and proof of payment. Tickets are valid for refunds up to two years from issuance.
- For airline cancellations, passengers are notified via email/SMS with refund or rebooking options.
Additional Notes:
- Always check fare rules at booking, as they govern cancellation eligibility and fees. Non-refundable fares help keep prices low.
- EU/UK flights are protected by EC 261/2004, but non-EU routes may have limited compensation under local laws.
- Air Tahiti Nui’s policy differs from Air Tahiti, which operates inter-island flights in French Polynesia. Ensure you’re referencing the correct airline.
