Overview
Air Tahiti Nui, the flag carrier of French Polynesia, offers a flexible flight change policy to accommodate passengers needing to modify their travel plans. Changes can be made online through the Manage My Booking portal, via the mobile app, through the Customer Service Center, or at airport ticket counters, subject to fare rules and availability.
Key Policy Highlights
- Risk-Free Period: Changes or cancellations are free within 24 hours of booking for tickets purchased directly through Air Tahiti Nui’s website, mobile app, or Customer Service Center, provided the booking is made at least seven days before departure. This applies to individual bookings but not group fares or award tickets.
- Eligible Tickets: Most fare types, including Economy Moana, Moana Premium, and Business Poerava, allow changes. Economy Moana Smart and Promo fares have stricter conditions, while Flex fares offer greater flexibility with no change fees.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. No refund is provided if the new flight is cheaper, unless specified by the fare type (e.g., Flex fares).
- Change Fees: Fees vary by fare type and route. Economy Moana Smart and Promo fares incur a fee for changes, while Moana Premium and Business Poerava fares may allow fee-free changes, depending on the fare conditions. Flex fares permit changes without penalties. Additional service fees may apply for changes made through the Customer Service Center or airport counters.
- Same-Day Changes: Same-day changes are permitted up to two hours before departure, subject to availability in the same booking class. Fees apply for non-flexible fares, and fare differences may be charged if the original class is unavailable.
- Name Changes: Full name changes or ticket transfers are not permitted. Minor corrections (up to three characters) for spelling errors or legal name changes (e.g., due to marriage) are allowed with documentation, typically free within 24 hours of booking.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Air Tahiti Nui’s policy may not fully apply.
- Time Restrictions: Changes must be made before the flight’s check-in deadline (typically two hours before departure). No-show passengers who fail to change or cancel before departure may forfeit the ticket’s value.
- Codeshare Flights: For flights operated by partners like American Airlines or Qantas, the operating carrier’s change policy applies, which may differ from Air Tahiti Nui’s rules.
How to Change Your Flight
Online:
- Visit the Air Tahiti Nui website or mobile app and navigate to the “Manage My Booking” section.
- Enter your booking reference and last name to retrieve your reservation.
- Select the flight to modify, choose a new date or time, and review any fees or fare differences.
- Complete the payment process, if applicable, and receive confirmation via email.
Offline:
- Contact Air Tahiti Nui’s Customer Service Center via phone or email for assistance.
- Visit an Air Tahiti Nui ticket counter or office at the airport for in-person changes.
Special Circumstances
- Airline-Initiated Changes: If Air Tahiti Nui cancels or significantly delays a flight (e.g., over three hours), passengers can rebook on another flight without fees or request a refund for the unused portion. EU/UK passengers may be eligible for compensation under EC 261/2004 for delays or cancellations within the airline’s control, unless caused by extraordinary circumstances like weather.
- Medical or Bereavement: Fee waivers or refunds may be granted for medical emergencies or bereavement with documentation (e.g., medical or death certificate), subject to approval through customer service.
- TN Pro Flex Fares: These fares allow unlimited changes without fees and offer full refundability, providing maximum flexibility for passengers.
Additional Notes
- Non-Transferable Services: Extras like seat selection or baggage allowances may not transfer to the new flight and may need to be repurchased.
- International Flights: Changes to international flights may involve additional taxes or restrictions based on destination-specific regulations.
- Club Tiare Award Tickets: Changes to award tickets booked with Club Tiare miles may incur a fee, except for premium members, and are subject to availability.
- Multi-City Itineraries: Changes to multi-city itineraries must maintain the same origin and destination cities, and all segments must be used sequentially to avoid cancellation of remaining flights.
