Air Transat’s cancellation policy varies by fare type, booking timing, and applicable regulations. Here’s a concise overview based on the latest information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking for a full refund without fees, provided the booking is made at least 7 days (168 hours) before departure. This applies to all fare types, including non-refundable tickets, for flights booked directly through Air Transat’s website, app, or call center.
After 24 Hours:
- Non-Refundable Fares (Eco Budget, Eco Standard, Club Standard): Cancellations incur a $200 USD fee per passenger, with the remaining value issued as a travel credit (valid for one year). If the ticket price is less than the fee, no credit is issued. No-show results in forfeiture of the ticket value, except for refundable taxes.
- Refundable Fares (Eco Flex, Club Flex): Cancellations are free, with a full refund to the original payment method or a travel credit, if preferred.
- Vacation Packages: Hotel, car rentals, and ancillary services are non-refundable. Standard fares may incur a $200 USD cancellation fee per passenger; only Flex fares are refundable. Travel insurance may provide additional coverage.
- Cancellation Timing: To avoid no-show penalties, cancel at least 2 hours before domestic flights or 3 hours before international flights.
Airline-Initiated Cancellations: If Air Transat cancels a flight due to technical issues, weather, or other reasons, you’re entitled to:
- A full refund, including taxes and fees, for unused tickets, processed within 7–10 business days.
- Rebooking on the next available flight or a partner airline at no cost. If no flights are available, accommodation and meals may be provided.
- Under EU Regulation 261/2004 (for flights departing from EU airports), compensation of €250–€600 applies if notified less than 14 days before departure, unless due to extraordinary circumstances (e.g., weather, strikes):
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600 (reduced by 50% if rebooked within 2–4 hours of original arrival).
- Non-EU flights (e.g., arriving in the EU from outside) are not covered by EC 261.
Special Circumstances:
- Medical or Bereavement: Refunds or credits may be granted for documented emergencies, subject to approval. Contact customer service.
- COVID-19 or Travel Bans: Refunds or vouchers may be offered for restrictions, with fees waived if documented.
- Option Flex: For South/Europe packages, Option Flex Standard/Extra allows cancellations or changes (date, destination, hotel) with refunds or transfers to another person, per fare rules.
How to Cancel:
- By Phone: Call +1-877-240-6770. Have your booking reference ready.
- In Person: Visit an Air Transat airport ticket counter or kiosk for last-minute cancellations.
- Travel Agency: If booked through an agent, cancellations must be processed through them.
Refund Process:
- Refunds are processed within 7–10 business days to the original payment method (credit card) or up to 20 days for cash/check. Travel credits are valid for one year.
- Taxes and fees are refundable for unused tickets, even if non-refundable, minus administrative charges.
- Submit refund requests via the online form or contact customer service.
Additional Notes:
- Always check fare rules at booking, as they dictate fees and eligibility. Air Transat does not offer fully refundable fares to keep prices low.
- EU/UK flights are protected by EC 261/2004, but non-EU routes may have limited compensation.
- For vacation packages, contact Air Transat directly to confirm specific policies, as they differ from flight-only rules.
