Air Wisconsin, operating as a regional airline primarily under American Eagle, has a cancellation policy that varies by fare type, booking timing, and applicable regulations. Below is a concise overview based on the latest information:
24-Hour Cancellation Policy: You can cancel any flight booked directly with Air Wisconsin within 24 hours of purchase for a full refund without fees, provided the booking is made at least 7 days (168 hours) before departure. This applies to all fare types, including non-refundable tickets, and aligns with U.S. DOT regulations for flights to/from the United States.
After 24 Hours:
- Non-Refundable Tickets: These tickets are not refundable for the ticket price, but you can request a refund of applicable taxes and fees. Cancellation fees range from $100–$500 per segment, depending on timing (e.g., $100–$400 if canceled within 24 hours of departure). The remaining value may be issued as a travel credit, valid for one year, subject to fare rules.
- Refundable Tickets: These can be canceled for a full refund of the ticket price plus taxes and fees, with no additional charges, if canceled before departure. Contact Air Wisconsin directly to confirm refundable status.
- No-Show: Failing to cancel before departure forfeits the ticket value, except for refundable taxes and fees. No credits are issued for no-shows on non-refundable tickets.
Airline-Initiated Cancellations: If Air Wisconsin cancels a flight or significantly delays it (e.g., due to weather, mechanical issues, or operational reasons), you’re entitled to:
- A full refund for unused tickets, including taxes and fees, even for non-refundable fares, processed within 7–10 business days.
- Rebooking on the next available flight or a partner airline (e.g., American Airlines) at no extra cost.
- For EU departures, under Regulation 261/2004, compensation of €250–€600 may apply if notified less than 14 days before departure, unless caused by extraordinary circumstances (e.g., weather, strikes):
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600 (reduced by 50% if rebooked with arrival within 2–4 hours).
- If stranded, Air Wisconsin may provide meals, refreshments, or hotel accommodations for overnight delays.
Special Circumstances:
- Medical or Bereavement: Refunds or credits may be granted for documented emergencies, subject to Air Wisconsin’s approval. Contact customer service for consideration.
- Weather or Mechanical Issues: If disruptions are due to uncontrollable events (e.g., bad weather), refunds or rebooking may not be guaranteed, but taxes and fees are refundable.
How to Cancel:
- By Phone: Contact Air Wisconsin’s customer service at +1-877-240-6770 or American Airlines for American Eagle flights. Have your booking reference ready.
- Travel Agency: If booked through an agent, cancellations must be processed through them.
- At Airport: Visit an Air Wisconsin or American Airlines ticket counter for last-minute cancellations.
Refund Process:
- Refunds are processed to the original payment method within 7–10 business days for credit cards, or up to 20 days for cash/check. Travel credits are valid for one year from issuance.
- Refund requests require unused flight coupons and proof of payment. Tickets are valid for refunds up to two years from issuance.
- For airline cancellations, passengers are notified via email/SMS with refund or rebooking options.
Additional Notes:
- Always check fare rules at booking, as they dictate cancellation eligibility and fees. Non-refundable fares are common to keep prices low.
- Air Wisconsin operates primarily as American Eagle, so American Airlines’ policies may apply for bookings made through their platform.
- EU/UK flights are protected by EC 261/2004, but most Air Wisconsin routes are domestic U.S., limiting compensation applicability.
