AirAsia’s cancellation policy varies by fare type, booking timing, and applicable regulations. Below is a concise overview based on the latest information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking for a full refund without fees, provided the booking is made at least 7 days (168 hours) before departure. This applies to all fare types, including promotional fares, for flights to/from the United States, domestic flights in India, Indonesia, and South Korea, per local regulations.
After 24 Hours:
- Non-Refundable Fares (e.g., Economy, Value Pack): Cancellations are generally not permitted after confirmation, except in specific cases (e.g., medical emergencies, death of a passenger or immediate family member, or airline-initiated disruptions). If allowed, a cancellation fee applies (e.g., INR 3,000–3,500 for domestic India flights, $100–$500 for international flights, depending on timing and route). The remaining value may be issued as a credit account (valid for 90 days) or a travel voucher (valid for one year, often with +10% of the net fare). No-show forfeits the ticket value, except for refundable taxes.
- Flexible Fares (e.g., Flex, Premium Flex, Premium Flatbed): These allow cancellations without fees up to 4 hours before departure, with a full refund to the original payment method or a credit account.
- Easy Cancel Add-On: Available for purchase during booking (except South Korea and Indonesia domestic routes), this allows cancellations up to 48 hours before departure for a refund (80% or 100% coverage, including add-ons like baggage) within 10 days. It must be selected at booking and is available only via the AirAsia MOVE app.
Airline-Initiated Cancellations: If AirAsia cancels or reschedules a flight by 3+ hours, or delays arrival by 2+ hours, you’re entitled to:
- A full refund, including taxes, fees, and add-ons, within 7–10 business days (up to 14 days depending on payment method).
- Rebooking on the next available flight or a partner airline at no cost.
- A credit account (valid for 90 days) or a voucher (valid for one year, often with +10% value).
- For EU departures, under Regulation 261/2004, compensation of €250–€600 may apply if notified less than 14 days before departure, unless due to extraordinary circumstances (e.g., weather, strikes):
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600 (reduced by 50% if rebooked within 2–4 hours of original arrival).
- For U.S. flights, if AirAsia cannot rebook within 48 hours, a refund is offered.
Special Circumstances:
- Medical or Bereavement: Refunds or credits (minus non-refundable fees) may be granted for serious illness, hospitalization, or death of a passenger or immediate family member, with valid documentation (e.g., medical certificate). No cancellation fee applies for a deceased passenger’s booking.
- COVID-19 or Travel Bans: Refunds or vouchers may be offered for restrictions, with fees waived if documented.
- Duplicate/Double Bookings: Full refunds are available for identical bookings (same flight, date, guests) or double payments, with proof (e.g., bank statement).
How to Cancel:
- Offline: Call +1-877-240-6770, visit an AirAsia sales office, or contact your travel agency if booked through one. Offline cancellations may incur additional fees.
- At Airport: Request cancellation at an AirAsia counter up to 4 hours before departure.
- Note: Group bookings or third-party bookings require agency contact. Cancellations must be made before check-in.
Refund Process:
- Refunds are processed within 7–14 business days to the original payment method, or up to 60 days for complex cases. Vouchers/credits are issued within 20 days, valid for 90 days (credit account) or one year (voucher).
- Refund requests require unused flight coupons and proof of payment. Check status via the AirAsia MOVE app or BIG Membership portal.
- Tune Protect travel insurance, if purchased, is automatically canceled with flight changes, requiring a new policy purchase.
Additional Notes:
- Always check fare rules at booking, as non-refundable fares are common to keep prices low.
- EU/UK flights are protected by EC 261/2004, but non-EU routes may have limited compensation under local laws.
- For AirAsia X (D7) flights (e.g., Kuala Lumpur to Almaty/Sydney), Easy Cancel availability is delayed until late May 2025.
