AirAsia has established a clear name change policy to ensure passenger information aligns with legal and regulatory travel requirements. The airline allows name corrections and changes under specific conditions, and passengers must comply with the established procedures to make updates to their booking information.
Name corrections are permitted by AirAsia in cases of minor spelling errors or typographical mistakes. These changes are typically allowed when the identity of the traveler is not altered and the correction aligns with the name on the official travel document. Examples include correcting a few letters in the name or adjusting the order of first and last names. Passengers are advised to make these corrections as early as possible after booking to avoid issues at check-in or immigration.
AirAsia allows full name changes for most bookings, meaning a traveler can transfer their ticket to another person. This service, however, is only available for certain fare types and must be requested within the permitted timeframe before the scheduled departure. The name change feature may not be available for promotional fares, discounted tickets, or tickets purchased under special terms and conditions.
All name change requests must be completed through the official AirAsia website, mobile app, or customer support. If the booking was made through a third-party travel agency, the agency must be contacted directly to initiate the name change process. Passengers must log into the “Manage My Booking” section and follow the prompts to make a name correction or change, if eligible under the fare conditions.
Supporting documents may be required for certain name corrections, particularly when the correction involves legal documentation, such as in cases of name changes due to marriage or divorce. Passengers should be prepared to provide scanned copies of passports, government-issued IDs, or legal documents to verify the corrected or changed name.
Fees apply to both name corrections and full name changes, and these charges can vary depending on the route, fare type, and the timing of the request. Changes made close to the departure date may incur higher fees or may not be allowed depending on seat availability and booking conditions. The fee structure is clearly outlined during the name change process on the AirAsia platform.
Passengers with itineraries involving connecting flights or flights operated by AirAsia’s partner airlines must ensure that name corrections or changes are reflected across all segments. The name on the ticket must match the travel document exactly to avoid being denied boarding or encountering issues at immigration control.
It is highly recommended that passengers double-check all booking details, especially the spelling of names, immediately after ticket confirmation. Prompt action allows time for corrections and helps prevent last-minute complications that may affect travel plans.
AirAsia may update its name change policy from time to time. Therefore, passengers are encouraged to check the latest information available on the official AirAsia website or consult customer service for accurate and up-to-date guidance regarding their specific situation.