All Nippon Airways (ANA)’s cancellation policy varies by fare type, booking timing, and applicable regulations. Here’s a concise overview based on the latest information:
24-Hour Cancellation Policy: You can cancel any flight within 24 hours of booking for a full refund without fees, provided the booking is made at least 7 days (168 hours) before departure. This applies to all fare types, including non-refundable tickets, for bookings made through ANA’s website (ANA Sky Web USA), call center, or U.S. airport ticket counters. This aligns with U.S. DOT regulations for flights to/from the United States.
After 24 Hours:
- Refundable Tickets: Can be canceled before departure with no fees, with a full refund to the original payment method. Check fare rules for eligibility.
- Non-Refundable Tickets: Cancellations incur fees based on fare type and timing:
- Within 12 days of departure: 100% of fare forfeited.
- 13–27 days before departure: 50% of fare forfeited.
- 28–60 days before departure: 20% of fare forfeited.
- 61+ days before departure: Typically $100–$500 USD fee, with the remaining value issued as a travel credit (valid for one year).
- No-Show: If you don’t cancel before departure, the ticket value is forfeited, except for refundable taxes and fees. Subsequent flights may also be canceled.
- Award Tickets: Must be canceled via the ANA reservation center. Miles are redeposited to your ANA Mileage Club account, with original expiration dates, minus a cancellation fee (varies by fare rules).
Airline-Initiated Cancellations: If ANA cancels or significantly delays a flight (e.g., due to weather, mechanical issues, or operational reasons), you’re entitled to:
- A full refund for unused tickets, including taxes, fees, and ancillary services (e.g., lounge access), processed within 2–3 months to the original payment method.
- Rebooking on the next available ANA or partner airline flight at no cost. If no flights are available, ANA may cover accommodations or transport to the destination.
- For EU departures, under Regulation 261/2004, compensation of €250–€600 may apply if notified less than 14 days before departure, unless due to extraordinary circumstances (e.g., weather, strikes):
- ≤1,500 km: €250
- 1,500–3,500 km: €400
- 3,500 km: €600 (reduced by 50% if rebooked within 2–4 hours).
- If ANA is responsible (e.g., maintenance issues), accommodation and transport expenses are covered within specified limits.
Special Circumstances:
- Medical or Bereavement: Refunds or fee waivers are available for illness/injury or death of a passenger/close family member with documentation (e.g., doctor’s note, death certificate). For domestic Japan flights, changes to another flight within 30 days are allowed.
- COVID-19: Special handling allows refunds without fees for eligible tickets (ANA-issued, ticket number starting with 205) within 1 year and 30 days from travel start or ticket issuance.
- Overbooking: If denied boarding due to oversale, you’re entitled to a refund, alternate flight, and/or compensation per DOT or EU/UK regulations.
How to Cancel:
- By Phone: Call +1-877-240-6770, or contact the ANA International Reservation Center.
- In Person: Visit an ANA airport ticket counter.
- Travel Agency: If booked through an agent, cancellations must be processed through them.
Refund Process:
- Refunds are processed within 2–3 months, depending on the payment method and credit card company.
- Taxes and fees are refundable for unused segments, even for non-refundable tickets, minus handling fees. Refunds are valid within 1 year and 30 days from travel start or ticket issuance.
- Travel credits are valid for one year; ANA SKY COINS retain their original expiration date.
- For partner airline or codeshare flights, the operating airline’s refund policy may apply.
Additional Notes:
- Always check fare rules at booking, as they dictate fees and eligibility. Non-refundable fares are common to keep prices low.
- EU/UK flights are protected by EC 261/2004, but non-EU routes may have limited compensation.
