Overview
Allegiant Air, a U.S.-based low-cost carrier, offers a flight change policy that allows modifications through the Manage Travel section on its website or app, via the Customer Care Center, or at airport ticket counters, subject to fare rules and availability. The policy is restrictive compared to other airlines, with fees for most changes unless protected by Trip Flex, and no changes are permitted within seven days of departure unless specified otherwise. All flights are non-refundable, but credits may be issued for future travel.
Key Policy Highlights
- Risk-Free Period: Changes or cancellations are free within 24 hours of booking for tickets purchased directly through Allegiant’s website, app, or Customer Care Center, provided the departure is at least seven days away and the booking does not include ground elements like hotel or car packages. This applies to individual bookings but not group fares or certain award tickets.
- Eligible Tickets: All fare types, including standard and award tickets, can be changed, but restrictions apply. Changes are not allowed within seven days of departure unless the passenger has purchased Trip Flex. Trip Flex allows one fee-free change or cancellation up to one hour before departure for flights or 72 hours for air/hotel packages.
- Fare Difference: If the new flight is more expensive, passengers pay the fare difference. If cheaper, no refund is issued, but a non-refundable, non-transferable travel voucher for the difference may be provided, valid for one year from the original booking date. Voucher expiration dates cannot be extended.
- Change Fees: Without Trip Flex, a fee is charged per passenger, per flight segment for changes made more than seven days before departure. Fees vary by route, and additional charges may apply for changes made through the Customer Care Center or airport counters. Trip Flex waives these fees for one change, but subsequent changes incur fees. No changes are allowed within seven days of departure without Trip Flex, and the ticket value is forfeited.
- Same-Day Changes: Same-day changes are permitted up to one hour before departure for Trip Flex ticket holders, subject to availability in the same booking class. The new flight must have the same origin and destination. Non-Trip Flex tickets cannot be changed within seven days of departure.
- Name Changes: Full name changes or ticket transfers are not permitted. Minor corrections for spelling errors or legal name changes are allowed with documentation, subject to a fee unless within the 24-hour risk-free period.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Allegiant’s policy may not fully apply. Unauthorized portal bookings may incur the full ticket fare as a change fee.
- Time Restrictions: Changes are not permitted within seven days of departure for non-Trip Flex tickets, and no credit is issued for no-shows or late cancellations. Trip Flex allows changes up to one hour before departure for flights or 72 hours for packages.
- Codeshare Flights: Allegiant operates non-stop flights and does not offer codeshare services, so all changes are subject to Allegiant’s policy.
How to Change Your Flight
Online:
- Visit the Allegiant website or app and navigate to the “Manage Travel” section.
- Enter your six-character confirmation code and last name to retrieve your booking.
- Select the flight to modify, choose a new date or destination, and review any fees or fare differences.
- Complete the payment process, if applicable, and receive confirmation via email.
Offline:
- Contact Allegiant’s Customer Care Center via phone for assistance.
- Visit an Allegiant ticket counter at the airport for in-person changes, noting that additional service fees may apply.
Special Circumstances
- Airline-Initiated Changes: If Allegiant cancels or significantly delays a flight, passengers can rebook on another Allegiant flight within seven days of the original departure date at no additional cost or request a full refund. For diversions to alternate airports due to weather, passengers are responsible for ground transportation costs. EU/UK passengers may be eligible for compensation under EC 261/2004 for cancellations within the airline’s control.
- Medical or Bereavement: Allegiant does not offer exceptions for medical or bereavement cases, and standard change fees apply unless covered by Trip Flex or within the 24-hour risk-free period.
- Weather Advisories: If a weather advisory is issued, passengers may rebook on another Allegiant flight within seven days of the original departure date without fees, subject to availability. Decisions on waiving fees are made closer to departure based on weather updates.
Additional Notes
- Non-Transferable Services: Extras like seat selection or baggage allowances may not transfer to the new flight and may need to be repurchased. Refunds for unavailable services are processed within seven business days for card payments or 20 calendar days for cash/check payments.
- Trip Flex: Trip Flex, available for purchase at booking, costs a fee per person, per segment, and allows one fee-free change or cancellation. It cannot be added to existing reservations and is non-refundable after 24 hours if no changes are made.
- Check-In Requirements: Online check-in is available 24 hours to 45 minutes before departure. A fee is charged per boarding pass printed at the airport, waived for passengers required to check in at the counter. Passengers should arrive at the airport two hours before departure.
- Vacation Packages: Changes to air/hotel or air/car packages require cancellation and rebooking at current fares, with changes allowed up to 72 hours before departure for Trip Flex packages.
