American Eagle, a regional brand operated by American Airlines and its partner carriers (e.g., Envoy Air, Republic Airways, SkyWest Airlines), follows American Airlines’ cancellation policy in most cases, as it’s integrated into the broader American Airlines ticketing system. However, specifics can vary depending on the operating carrier, fare type, and ticket conditions. Below is a concise overview based on the most reliable information available:
24-Hour Risk-Free Cancellation: Like American Airlines, American Eagle flights can be canceled within 24 hours of booking for a full refund, provided the booking was made at least two days before departure. This applies to all fare types, including non-refundable tickets, per U.S. Department of Transportation regulations.
Non-Refundable Tickets:
- After the 24-hour window, non-refundable tickets (e.g., Basic Economy, Main Cabin) typically incur a cancellation fee, often $99–$200, depending on the fare rules, route, and operating carrier. The remaining value is issued as a travel credit, valid for one year from the ticket’s issuance date.
- Basic Economy tickets on American Eagle are generally non-cancelable and non-changeable after 24 hours, except in special cases (e.g., medical emergencies or military orders), potentially resulting in a total loss of fare.
Refundable Tickets: Fully refundable tickets (e.g., Flex fares) can be canceled anytime before departure for a full refund to the original payment method, with no fees, regardless of the operating carrier.
Flight Cancellations by American Eagle:
- If American Eagle cancels your flight due to weather, operational issues, or other reasons within their control, you’re entitled to a full refund or rebooking on the next available flight. For significant delays or cancellations (e.g., over 3 hours for domestic flights or 4 hours for international), you may receive meals, accommodations, or compensation, depending on the circumstances and operating carrier policies.
- For cancellations due to uncontrollable events (e.g., weather), compensation may not be offered, but you can request a refund or rebooking.
No-Show Policy: Failing to cancel before departure may result in forfeiting the ticket’s value, especially for non-refundable fares. Some fare types allow changes or cancellations within a short window (e.g., 2 hours before departure) for a fee, subject to the operating carrier’s rules.
Special Circumstances:
- For medical emergencies or family bereavement, American Airlines’ policy (which applies to American Eagle) may allow fee waivers with documentation.
- Military personnel may have fees waived for cancellations due to deployment or orders, subject to verification.
How to Cancel:
- Phone: Contact American Airlines customer service at +1-877-240-6770 (U.S.) with your booking details, as American Eagle bookings are managed through American Airlines’ system.
- At the Airport: Visit an American Airlines ticket counter, as American Eagle counters may not be available at all airports.
- Refunds are typically processed within 7–10 business days for credit card payments or up to 20 days for cash/check payments.
Cancellation Fees and Refunds:
- Fees for non-refundable tickets vary by fare class and route, typically $99–$200, with the remaining value issued as a travel credit.
- Partially used tickets (e.g., one leg of a round trip) have refunds calculated after deducting the one-way fare, taxes, and fees for the used portion.
- Travel credits are non-transferable and valid for one year.
Key Notes:
- American Eagle flights are subject to American Airlines’ fare rules, but the operating carrier’s policies may influence specifics like fees or compensation. Check your ticket’s fare rules at booking.
- For international flights, additional regulations (e.g., EU’s EC 261/2004) may apply, potentially offering compensation up to €600 for cancellations with less than 14 days’ notice.
- Since American Eagle operates smaller aircraft and routes, cancellations due to operational constraints (e.g., crew shortages) can be more frequent, especially at smaller airports.
