Asiana Airlines’ cancellation policy provides flexibility for passengers but varies based on ticket type, fare rules, booking method, and route. Below is a concise overview based on the most reliable and up-to-date information available:
24-Hour Risk-Free Cancellation:
- For flights to/from the U.S., Asiana Airlines allows cancellations within 24 hours of booking for a full refund, provided the ticket was purchased at least 7 days before departure. This applies to both refundable and non-refundable tickets, per U.S. Department of Transportation rules.
- Cancellations within 24 hours of purchase for fully unused tickets are typically penalty-free, regardless of ticket type.
Non-Refundable Tickets:
- After the 24-hour window, canceling non-refundable tickets may incur fees, typically $100–$200 (e.g., USD 200 for one-way, two-way, or multi-city flights), depending on fare rules, route, and timing.
- Instead of a cash refund, passengers may receive a travel credit voucher valid for 365 days from issuance.
- Non-refundable tickets canceled after 24 hours may not be eligible for a refund unless under specific circumstances (e.g., flight delays over 3 hours, severe weather, or emergencies like a passenger’s or family member’s death).
Refundable Tickets:
- Refundable tickets can be canceled before departure for a full refund to the original payment method with no fees, provided the cancellation is made before the scheduled departure.
- Refunds are processed within 7–20 business days, depending on the payment method and bank processing times.
Flight Cancellations by Asiana Airlines:
- If Asiana cancels a flight due to reasons within their control (e.g., technical issues), passengers are entitled to a full refund or rebooking on an alternative flight.
- For cancellations due to extraordinary circumstances (e.g., severe weather, air traffic control strikes), no compensation is owed, but passengers can choose a refund or rebooking.
- Under EU/UK regulations (EC 261), passengers on flights departing from the EU/UK may be eligible for up to $650 compensation if the cancellation is within 14 days of departure and not due to extraordinary circumstances.
No-Show Policy:
- Failing to cancel before departure (no-show) may incur penalties. For international flights from Korea, additional fees apply based on the timing of the refund request. For domestic flights, penalties range from KRW 8,000–10,000 per way, depending on the issuance date.
- No-show penalties may result in partial or total loss of ticket value for non-refundable fares.
Special Circumstances:
- Cancellations due to emergencies (e.g., passenger or family member’s illness or death) may qualify for a full refund with valid documentation, waiving standard fees.
- For Korea departures, cancellations 91 days or more before departure may be fee-free, depending on fare rules.
Refund Process:
- Refunds for cash payments go to the ticket holder’s account; credit/debit card refunds are credited to the original card, with processing times varying by card issuer.
- Refund requests for domestic flights must be made by the ticket’s expiration date; for international flights, up to 30 days after expiration.
- Partially used tickets may receive refunds for unused segments, minus applicable fees and used portion costs.
- Refund applications can be submitted online or via customer service.
Cancellation Fees:
- Fees vary by ticket type, fare rules, and route. For example, even premium business tickets may incur a $30 fee, while cheaper tickets have higher fees (up to $200).
- Award or mileage tickets may incur specific cancellation fees, and restrictions apply.
Key Notes:
- Policies vary by point of purchase (Asiana’s website, app, reservation center, or travel agencies) and fare type. Always check fare rules at booking.
- For codeshare flights (e.g., with Air Canada), the operating airline’s policies may apply for specific legs, complicating cancellations. Contact Asiana or the booking agent for clarification.
- If you encounter issues, consider escalating via the chatbot or customer service, as some users report delays or communication challenges.
