Overview
Asiana Airlines, a South Korea-based carrier and Star Alliance member, offers a flexible flight change policy to accommodate passengers needing to modify their travel plans. Changes can be made online through the Find My Trip section on the Asiana Airlines website or mobile app, via the Reservation Center, or at airport ticket counters, subject to fare rules and availability. The policy allows modifications to flight dates, times, destinations, and cabin classes, with specific conditions for promotional or non-refundable tickets.
Key Policy Highlights
- Risk-Free Period: Changes or cancellations are free within 24 hours of booking for tickets purchased directly through Asiana Airlines’ website, app, or Reservation Center, provided the departure is at least seven days away. This applies to both domestic and international flights but not to group bookings, award tickets, or promotional fares with separate rules.
- Eligible Tickets: Most fare types, including Economy, Premium Economy, Business, and First Class, allow changes. Super Value and Value fares may be non-changeable or incur fees, while Flex and Full Flex fares offer fee-free changes. Promotional or discounted tickets may have stricter conditions, and changes may not be permitted if coupons were applied.
- Fare Difference: If the new flight is more expensive, passengers pay the fare difference. If cheaper, no refund is issued for non-refundable fares, but Flex fare holders may receive a non-transferable credit valid for one year from the original ticket issuance date.
- Change Fees: Fees vary by fare type, route, and timing. Super Value and Value fares may incur a fee, while Flex and Full Flex fares are exempt. Additional administrative fees apply for changes made via phone or airport counters. Changes to international flights requested after the risk-free period may incur a fee plus fare differences. Domestic flight changes may have lower fees, depending on the fare class.
- Same-Day Changes: Same-day changes are permitted up to two hours before international flight departure or 40 minutes before domestic flight departure, subject to availability in the same booking class. The new flight must have the same origin and destination. Fees may apply for non-flexible fares, but elite Asiana Club members may qualify for waivers.
- Name Changes: Full name changes or ticket transfers are not permitted. Minor corrections for spelling errors (up to a few characters) or legal name changes (e.g., due to marriage) are allowed with documentation, typically free within 24 hours of booking or up to 48 hours before departure. Gender and title changes are also permitted without being considered formal name changes.
- Third-Party Bookings: Tickets booked through travel agencies or third-party platforms must be changed through the original booking source, and Asiana’s policy may not fully apply. Processing may take additional time due to fare calculations and agency coordination.
- Time Restrictions: Changes must be made before the flight’s departure to retain ticket value. For international flights, changes are allowed up to two hours before departure; for domestic flights, up to 40 minutes. No-show passengers forfeit the ticket’s value for non-refundable fares, and onward or return flights may be canceled.
- Codeshare Flights: For flights operated by partners like United Airlines or Lufthansa, the operating carrier’s change policy applies, which may differ from Asiana’s rules.
How to Change Your Flight
Online:
- Visit the Asiana Airlines website or app and navigate to the “Find My Trip” section.
- Enter your reservation code or e-ticket number and last name to retrieve your booking.
- Select the flight to modify, choose a new date, time, or destination, and review any fees or fare differences.
- Complete the payment process, if applicable, and receive confirmation via email.
Offline:
- Contact Asiana Airlines’ Reservation Center via phone for assistance.
- Visit an Asiana Airlines ticket counter or city office at the airport for in-person changes, noting that additional fees may apply.
Special Circumstances
- Airline-Initiated Changes: If Asiana Airlines cancels or significantly delays a flight (e.g., over three hours for international or one hour for domestic), passengers can rebook on another flight without fees or request a full refund, including taxes and fees. EU/UK passengers may be eligible for compensation under EC 261/2004 for delays or cancellations within the airline’s control, unless caused by extraordinary circumstances like weather.
- Medical or Bereavement: Fee waivers or refunds may be granted for medical emergencies or bereavement with documentation (e.g., medical or death certificate), subject to approval through customer service.
- Asiana Club Award Tickets: Changes to award tickets may incur a fee in miles or cash, except for elite Asiana Club members, and must maintain the same route and carrier. Changes must be made through the Asiana Club program online or via customer service.
Additional Notes
- Non-Transferable Services: Extras like seat selection or baggage allowances may not transfer to the new flight and may need to be repurchased. Paid seat refunds are available up to 48 hours before departure but not within 48 hours.
- International Flights: Changes to international flights may involve additional taxes or restrictions based on destination-specific regulations. For U.S. routes, passenger information must be submitted 72 hours before departure per TSA regulations.
- Travel Credits: Credits issued for changes or cancellations are valid for one year from the original ticket issuance date and are non-transferable. They can be used for flights or select services but not for third-party services like hotels.
- Check-In Requirements: Online check-in is available 24 hours to two hours before international flights and 40 minutes before domestic flights. Airport check-in closes 40 minutes before domestic flights and one hour before international flights. Passengers must present a printed or mobile boarding pass.
