Avianca Airlines requires that the name on the ticket matches the passenger’s government-issued identification exactly to comply with security and regulatory standards. Accurate passenger information is essential for a smooth travel experience and to avoid issues during check-in and boarding.
The airline permits minor name corrections in cases of typographical errors, misspellings, or incorrect name order. These corrections are allowed only if they do not change the passenger’s identity. Passengers should request corrections as soon as possible after booking to avoid complications.
Avianca Airlines does not allow full name changes that transfer a ticket to another person. Tickets are non-transferable and cannot be reassigned. If a different traveler needs to use the ticket, the original booking must be canceled and a new ticket issued in the new passenger’s name, subject to applicable fare rules and penalties.
Legal name changes due to marriage, divorce, or other official reasons may be accepted with proper documentation. Passengers must provide valid legal proof, such as a marriage certificate or court order, to support the change. Requests involving legal name changes are reviewed on a case-by-case basis and should be submitted well before the flight.
Name change or correction requests must be made through the original booking channel. Passengers who booked directly with Avianca should contact the airline’s customer service. Those who booked through travel agencies or third-party platforms must reach out to their respective agents. Early submission of requests is recommended to allow sufficient time for processing.
Fees may apply for name corrections or changes depending on the fare type, timing, and nature of the request. Some promotional or discounted fares may have restrictions that prevent any name modifications. Avianca Airlines will inform passengers about any applicable charges during the request process.
For itineraries involving codeshare flights or partner airlines, name change policies of the operating carrier also apply. Avianca may have limited authority to make changes on these segments, and travelers should confirm and coordinate with all involved airlines to ensure consistency.
Passengers are advised to carefully review all booking details immediately after ticket issuance to detect any errors early. Correcting mistakes promptly can prevent complications at the airport and help ensure compliance with identification requirements.
Avianca Airlines reserves the right to amend its name change policy at any time without prior notice. For the most current information and assistance, passengers should consult the official Avianca website or contact customer service directly.