Azerbaijan Airlines Missed Flight Policy

Overview

Azerbaijan Airlines, also known as AZAL, operates under its Contract of Carriage and applicable international regulations, such as EU Regulation 261/2004 for flights departing from or arriving in the EU. The missed flight policy outlines options for passengers who miss their flights due to personal reasons or airline-related issues, such as delays or cancellations. Outcomes depend on the fare type (Economy, Comfort Club, Business Class, VIP Club), ticket conditions, and the reason for missing the flight.

Missed Flight Due to Passenger’s Responsibility

If you miss your flight due to arriving late, failing to check in on time, or lacking valid travel documents, the following applies:

• Non-Refundable Tickets (e.g., Economy Savings Fare): If you are marked as a no-show, the ticket value is forfeited, and the entire itinerary, including onward and return flights, is canceled. No credit is issued unless you cancel before departure. Taxes and fees may be refunded if requested within one year of ticket issuance. A no-show fee may apply for rebooking, depending on fare rules.
• Flexible Fares (e.g., Business Class, Comfort Club, VIP Club): If you notify Azerbaijan Airlines before departure, you may rebook for a fee plus any fare difference. If you arrive within two hours after departure, you may request standby for the next available flight, subject to availability and fees, which may be waived for AZAL Miles elite members (Gold or Platinum).
• No-Show Policy: A no-show without prior notification results in ticket forfeiture. For AZAL Miles award tickets, missing a flight may lead to mileage forfeiture for the missed segment. Rebooking after a no-show incurs a penalty plus fare differences. Notifying the airline before departure can avoid no-show penalties.
• 24-Hour Cancellation Policy: For tickets purchased directly from Azerbaijan Airlines, you can cancel within 24 hours of booking for a full refund if booked at least seven days before departure, even for non-refunded tickets. This applies to all flights, including those to and from the U.S.

Missed Connecting Flight Due to Airline Delays

If you miss a connecting flight due to a delay or cancellation of an Azerbaijan Airlines-operated flight within the same booking, the airline will assist as follows:

• Rebooking: Azerbaijan Airlines will rebook you on the next available flight with Azerbaijan Airlines or a Star Alliance partner in the same travel class at no extra cost. If no flights are available until the next day, hotel accommodations and airport transfers may be provided for delays within the airline’s control.
• Right to Care: For delays within Azerbaijan Airlines’ control lasting two hours or more, the airline provides meals, refreshments, and access to communication (e.g., two phone calls or emails). For overnight delays, hotel accommodations and airport transfers are offered where available. Assistance is not guaranteed for delays beyond the airline’s control, such as weather or air traffic control issues.
• Compensation: For EU-regulated flights delayed three hours or more at the final destination due to reasons within Azerbaijan Airlines’ control, you may be eligible for compensation under EU Regulation 261/2004, ranging from €250 for flights up to 1,500 km, €400 for flights between 1,500 and 3,500 km, to €600 for flights over 3,500 km. Compensation is not available for extraordinary circumstances, such as weather or strikes. For non-EU flights, Azerbaijan Airlines may offer vouchers or AZAL Miles as a goodwill gesture, but cash compensation is not required.
• Refund Option: If you choose not to travel due to a significant delay or cancellation (e.g., five hours or more), you may request a full refund for the unused portion of your ticket, including taxes and fees, even for non-refunded tickets. Refunds are processed within seven days for credit card purchases and up to 20 days for other methods.

Steps to Take if You Miss a Flight

If you miss your Azerbaijan Airlines flight, follow these steps:

1. Contact Azerbaijan Airlines Immediately: Visit an airport ticket counter or gate agent or contact the Azerbaijan Airlines Reservation Center. If booked through a travel agency, contact the agency directly.
2. Provide Booking Details: Have your booking reference, e-ticket number, or AZAL Miles number ready, available in your confirmation email or the Azerbaijan Airlines app.
3. Explore Options: Request rebooking (subject to fees and fare differences for non-flexible tickets) or standby for a same-day flight, if available. For flexible fares, rebook without fees via the airline’s website or app. For non-refunded tickets, request a refund for taxes and fees or a full refund if within the 24-hour cancellation window. For delays within the airline’s control, request meals, accommodations, or compensation.
4. Submit a Claim (if applicable): For delays or cancellations within Azerbaijan Airlines’ control, file a claim through the airline’s customer service with your booking reference, boarding pass, and receipts. For EU-regulated flights, claims can be submitted within three to six years, depending on the country. Third-party services like AirHelp or FlightRefunder can assist with claims.

Additional Information

Policies vary by fare type, destination, and booking channel. Check the Contract of Carriage or Help Center for updates. Monitor flight status via the Azerbaijan Airlines app or website to avoid missing check-in deadlines. If you have checked luggage, inform the airline immediately to avoid complications with onward flights. For further assistance, contact Azerbaijan Airlines through their customer service channels.