Azul Brazilian Airlines’ cancellation policy offers flexibility based on ticket type, fare rules, booking channel, and applicable regulations. Below is a concise overview based on the most reliable information from Azul’s official website and other sources:
24-Hour Risk-Free Cancellation:
- Passengers can cancel any Azul flight within 24 hours of booking for a full refund without fees, provided the ticket was purchased at least 7 days before departure. This applies to all fare types (e.g., Economy, Business, Azul, Mais Azul) and complies with U.S. Department of Transportation rules for flights to/from the U.S.
- This policy applies only to tickets booked directly through Azul’s website (voeazul.com.br), mobile app, call center (+1-877-240-6770 in the U.S.), or ticket counters. Third-party bookings (e.g., travel agencies) may have different rules.
Non-Refundable Tickets (e.g., Basic Economy, Promo Fares):
- After the 24-hour window, non-refundable tickets can be canceled, but only taxes and fees are refunded. The fare portion is typically forfeited or converted to a travel credit (Blue Credit) valid for 11 months and 29 days from the ticket’s issuance date.
- Cancellation fees range from $100–$500 per passenger per segment, depending on fare type, route, and timing:
- Economy: $125 per segment.
- Business Light: $175 per segment.
- Within 24 hours of departure: $100–$400.
- Cancellations within 96 hours of departure may incur an additional 10% fee.
- Promotional tickets are often non-cancelable, though date changes may be allowed after contacting Azul.
Refundable Tickets (e.g., Mais Azul, Business):
- These fares can be canceled anytime before departure for a full refund to the original payment method, typically without fees. Upper-class tickets (e.g., Business) are eligible for full refunds regardless of refundable status.
- A $150 refund processing fee may apply if requesting a cash refund instead of a travel credit.
Flight Cancellations by Azul:
- If Azul cancels a flight, delays it by 3+ hours, or denies boarding due to overbooking, passengers are entitled to:
- A full refund, including taxes and fees, to the original payment method.
- Rebooking on the next available flight at no cost.
- Accommodation or assistance if no flights are available.
- For flights departing from Europe, EU Regulation EC 261/2004 may provide €250–€600 compensation for cancellations within 14 days of departure, unless caused by extraordinary circumstances (e.g., weather, strikes). Compensation does not apply to non-EU departures.
- For cancellations due to weather or other uncontrollable events, Azul offers refunds or rebooking but typically no compensation.
No-Show Policy:
- Failing to cancel at least 2–3 hours before departure incurs a $300 no-show fee per person, and the ticket value may be forfeited for non-refundable fares.
- For domestic flights, cancellations must be made at least 2 hours before boarding to avoid penalties.
Special Circumstances:
- Full refunds or fee waivers are available for cancellations due to medical emergencies or the death of a passenger or immediate family member, with documentation (e.g., medical or death certificate).
- If Azul cancels due to weather, natural disasters, or airline issues, passengers receive a full refund or an alternative flight.
How to Cancel:
- Phone: Contact Azul’s call center (+1-877-240-6770). Have your booking reference ready.
- Airport: Cancel at an Azul ticket counter or kiosk, ideal for last-minute changes.
- Travel Agencies: Third-party bookings must be canceled through the agency, which may impose additional fees.
- Confirmation is sent via email, and refunds are processed within 7–10 business days for credit cards or longer for other methods.
Refund Process:
- Refunds for eligible tickets are credited to the original payment method or issued as Blue Credit for future use (valid for 11 months and 29 days).
- Non-refundable tickets refund only taxes and fees after the 24-hour period, unless canceled due to airline issues.
- A $150 fee may apply for cash refund requests instead of credits.
- Refunds for flights canceled by Azul due to weather or airline faults are processed without fees.
Key Notes:
- Always check fare rules at booking, as they dictate cancellation terms. Non-refundable fares are restrictive after the 24-hour window.
- Third-party bookings may complicate cancellations due to agency-specific fees. Book directly with Azul for smoother processes.
- For EU departures, EC 261/2004 provides strong passenger rights, but non-EU flights follow Azul’s standard policy.
