Overview
Bangkok Airways, a full-service regional airline, offers a flexible flight change policy to accommodate passengers' needs. The policy allows changes to flight dates, times, or destinations, subject to fare type, availability, and applicable fees. Changes can be made online, through the Customer Service Centre, or at ticketing offices, with specific conditions depending on how and where the ticket was purchased.
Key Policy Details
- 24-Hour Free Change Policy: For tickets booked directly through Bangkok Airways to, from, or within the United States, passengers can change their flight without a fee within 24 hours of booking, provided the departure is at least one week away. This applies to all fare types but does not cover bookings made through third-party agencies.
- Fare Types and Change Rules: Bangkok Airways offers several fare types with varying flexibility:
- Web Promotion Fares: Non-refundable but can be modified for a fee, depending on the route and booking class. Changes are not permitted on some routes.
- Web Saver Fares: Non-refundable but can be modified without a change fee, though fare differences may apply.
- Web Freedom Fares: Refundable for a fee and can be modified without a change fee.
- Blue Ribbon Fares (Business Class): Refundable for a fee and can be modified without a change fee.
- Change Fees: For Web Promotion fares, change fees apply based on the route and timing:
- Domestic Flights: A fee is charged for changes requested before the flight date, with a higher fee plus a no-show fee for changes on or after the flight date.
- International Flights: A higher fee is charged for changes before the flight date, with an additional no-show fee for changes on or after the flight date.
Web Saver, Web Freedom, and Blue Ribbon fares typically do not incur change fees, but fare differences may apply.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. If less expensive, no refund is issued, but a travel voucher may be provided for Web Freedom or Blue Ribbon fares, valid for one year.
- Change Deadline: Changes must be requested at least two hours before the scheduled departure for most fare types. For multi-trip bookings or special circumstances, changes may require Customer Service Centre assistance.
- Name Changes: Full name changes are not permitted. Minor name corrections (e.g., misspellings) are allowed for the same person but incur a fee equivalent to the refund fee for the fare type. Passengers must contact the Customer Service Centre for assistance.
- No-Show Policy: If passengers do not show up for a flight without prior notification, the ticket loses its value, and return or onward reservations are automatically canceled. A no-show fee may apply for changes requested after the flight date.
- Schedule Changes: If Bangkok Airways changes a flight schedule by three hours or more, passengers can request a change to a new flight date, time, or destination without a fee, provided the new flight is in the same class of service. If no suitable flight is available, a full refund or travel voucher may be issued.
- Special Circumstances: In cases of force majeure (e.g., natural disasters, epidemics), standard fare rules may not apply, and Bangkok Airways may offer special waivers or flexible change options.
- Codeshare Flights: For codeshare flights operated by another airline, passengers must contact the operating airline or the booking agent to request changes, as Bangkok Airways’ policy may not apply.
- Group Bookings: Group bookings (more than nine passengers) may have different change rules and require approval from the group booking coordinator.
How to Change Your Flight
Passengers can modify their bookings through the following methods:
- Online: For tickets purchased directly through the Bangkok Airways website or mobile app, visit the "Manage My Booking" section, enter the reservation number and last name, select the new flight, and pay any applicable fees or fare differences. This option is not available for multi-trip bookings or tickets purchased through third-party agencies.
- Customer Service Centre: Contact the Bangkok Airways Customer Service Centre via email or phone for assistance. Provide the reservation number and traveler details. A service fee may apply for changes made through this method.
- Ticketing Office or Airport: Visit a Bangkok Airways ticketing office or airport counter to request changes in person, subject to availability and applicable fees.
Additional Notes
- Changes are only applicable to flights operated by Bangkok Airways unless specified otherwise for codeshare flights.
- Passengers must ensure compliance with travel documentation requirements, such as valid passports and visas for international flights.
- Travel vouchers issued for fare differences or cancellations are non-transferable and valid for one year from issuance.
- For bookings made through travel agencies or third-party platforms, passengers must contact the booking agent directly to modify their flights.
- Passengers are advised to review fare rules at the time of booking to understand specific change restrictions and fees.
