Overview
Bearskin Airlines offers a flexible flight change policy tailored to different fare types, allowing passengers to modify their bookings under specific conditions. The policy varies depending on the fare type purchased, with options for changes, cancellations, and ticket transfers. Changes can be made online, through the Customer Service Centre, or at the airport, subject to applicable fees and fare differences.
Key Policy Details
- Fare Types and Flexibility: Bearskin Airlines provides four fare types, each with distinct change and cancellation rules:
- Freedom Fares: Designed for business travelers, these offer maximum flexibility. Passengers can change flights, transfer the ticket to another person, or cancel for a full refund without penalty. No-show at departure does not forfeit the fare.
- Plus Fares: Offer full refundability with no change or cancellation fees.
- Flex Fares: Provide flexibility with low change and cancellation fees but do not offer refundability.
- Fixed Fares: Designed for budget travelers, these have higher change fees and no refundability. Changes must be made at least two hours before departure, and fees apply for both one-way and round-trip tickets.
- Change Fees: For Fixed and Flex Fares, change fees vary by fare type and timing. Freedom and Plus Fares typically incur no fees for changes. Contact the Customer Service Centre for specific fee details.
- Fare Difference: If the new flight is more expensive, passengers must pay the fare difference. If less expensive, the difference may be issued as a credit for future travel, transferable for Freedom Fares with a fee.
- Change Deadline: Changes for Fixed and Flex Fares must be made at least two hours before the scheduled departure. Freedom and Plus Fares allow changes closer to departure.
- No-Show Policy: For Fixed, Flex, and Plus Fares, a no-show at the departure point results in forfeiture of the fare and cancellation of the return flight. Freedom Fares are exempt from this rule.
- Ticketless System: Bearskin operates a ticketless system. Passengers need only their reservation number and valid photo ID to check in and make changes.
- Name Changes: Name corrections (e.g., misspellings) are allowed, but full name changes are restricted. Freedom Fares permit ticket transfers to another person, subject to a fee.
- Interline Agreements: For itineraries including Air Canada, changes are facilitated without penalty if connections are missed due to airline-related issues.
How to Change Your Flight
Passengers can modify their bookings through the following methods:
- Online: Visit the Bearskin Airlines website, access the "Manage My Bookings" section, enter the reservation number and last name, select the new flight, and confirm changes. Payment for any fare difference or fees is required to finalize.
- Customer Service Centre: Contact the Customer Service Centre to request changes. Provide the reservation number and traveler details. Additional fees may apply for changes made through this method.
- At the Airport: Visit a Bearskin Airlines check-in counter to modify bookings in person, subject to availability and applicable fees.
Additional Notes
- Changes are only applicable to flights operated by Bearskin Airlines or interline partners like Air Canada.
- Passengers are responsible for ensuring compliance with identification and travel documentation requirements, especially for interline travel.
- Credits for future travel are non-refundable but may be transferable for Freedom Fares with a fee.
