Important Notice
Blue Panorama Airlines ceased operations in October 2021 and was liquidated in late 2022. The following information reflects the flight change policy as it existed prior to the airline's closure, based on available data. For current travel needs, consider alternative airlines.
Overview
Blue Panorama Airlines, operating under brands such as Blu-express for low-cost flights and Executive Blue for charter services, offered a flight change policy that allowed passengers to modify bookings under specific conditions. Changes were subject to fare type, timing, and applicable fees. The policy applied to both scheduled and charter flights, primarily to domestic and international leisure destinations.
Key Policy Details
- Change Eligibility: Passengers could change their flight date, time, or destination, subject to availability and fare rules. Changes were permitted for both Blu-express and Executive Blue flights, with restrictions varying by fare type.
- Change Fees: Fees for flight changes depended on the fare type and the timing of the request. Low-cost Blu-express fares typically incurred higher fees, while Executive Blue charter fares might have had more flexible options. Passengers were advised to check ticket details for specific fees and restrictions.
- Fare Difference: If the new flight was more expensive, passengers were required to pay the fare difference. If less expensive, the difference was not refunded but could be issued as a credit for future travel, depending on the fare rules.
- 24-Hour Free Change Policy: For bookings made in the United States, a 24-hour risk-free change period was supported, allowing changes without fees if the reservation was modified within 24 hours of purchase and the departure was at least seven days away.
- Name Changes: Minor name corrections (e.g., misspellings) were allowed, but significant fees were charged for even minor name changes, as reported by passengers. In some cases, passengers were required to purchase a new ticket if the name did not match exactly.
- Change Deadline: Changes needed to be made before the scheduled departure time, typically at least two hours prior for domestic and short-haul international flights, and three hours for long-haul intercontinental flights.
- No-Show Policy: Failure to change or cancel a flight before departure typically resulted in the forfeiture of the ticket value, with no refund or credit issued.
- Special Circumstances: In cases of serious illness, death, or other significant events, Blue Panorama Airlines might have waived change fees, provided passengers submitted satisfactory documentary evidence and the airline approved the request.
How to Change Your Flight
Passengers could modify their bookings through the following methods:
- Online: Log into the Blue Panorama Airlines website, navigate to the "My Trips" section, enter the reservation number and last name, select the new flight, and confirm changes. Payment for any fare differences or fees was required to finalize the change.
- Customer Service Centre: Contact the airline’s Customer Service Centre to request changes. Passengers needed to provide reservation details, and additional fees might have applied for changes made through this method.
- At the Airport: Visit a Blue Panorama Airlines check-in counter or ticket desk at the airport to modify bookings in person, subject to availability and applicable fees.
Additional Notes
- Changes were only applicable to flights operated by Blue Panorama Airlines, including those under the Blu-express and Executive Blue brands.
- Passengers were responsible for ensuring compliance with travel documentation requirements, especially for international flights.
- The airline was criticized for charging significant fees for minor name changes and for poor communication regarding schedule changes, which could impact the change process.
- Since the airline is no longer operational, any unused credits or vouchers issued before liquidation are likely invalid. Passengers with such credits should seek legal advice for potential recourse.
