Breeze Airways, a U.S.-based low-cost carrier, has a customer-friendly cancellation policy that varies by fare type, booking timing, and circumstances. Below is a concise overview based on the most reliable information from Breeze Airways’ official website and recent sources.
24-Hour Risk-Free Cancellation:
- You can cancel any Breeze Airways flight within 24 hours of booking for a full refund to the original payment method, provided the flight is at least 7 days (168 hours) away and the booking is unmodified. This applies to all fare types (Nice, Nicer, Nicest, No Flex) and complies with U.S. Department of Transportation rules.
Non-Refundable Tickets (Nice, Nicer, Nicest, No Flex Fares):
- For bookings made on/after March 6, 2025, cancellations incur fees based on the total paid (fare plus add-ons like bags or seats), unless AveloFlex is purchased (see below for Breeze’s equivalent, Flexi-Fare):
- 60+ days before departure: Free cancellation.
- 15–59 days: 10% of total paid.
- 2–14 days: 20% of total paid.
- 0–1 day: 30% of total paid.
- Example: A $200 ticket canceled 3 days before departure incurs a $40 fee (20%).
- After fees, the remaining balance is issued as BreezePoints (flight credits) to the Breezy Rewards Account, valid for 24 months for customer-initiated cancellations or 5 years for significant airline disruptions (e.g., 3+ hour delays).
- Cancellations must be made at least 15 minutes before departure to avoid full forfeiture. No Flex fares offer partial credits, with amounts varying by cancellation timing.
- For bookings made before March 6, 2025, cancellations up to 15 minutes before departure are fee-free, with the full amount issued as BreezePoints.
- A $25 fee per traveler applies for cancellations via customer service (text or email), but online cancellations via “My Trips” are fee-free.
Flexi-Fare Option:
- For an additional fee (starting at $5 per person per segment), Flexi-Fare (similar to AveloFlex) allows one fee-free change or cancellation per flight, with the full amount (minus the Flexi-Fare fee) issued as BreezePoints, valid for 24 months. Flexi-Fare must be purchased at booking via flybreeze.com or the app and applies to all travelers/flights in the reservation.
Flight Cancellations by Breeze Airways:
- If Breeze cancels a flight, delays it by 2+ hours (domestic) or 6+ hours (international), or denies boarding due to overbooking, passengers can choose:
- A full refund to the original payment method, including taxes, fees, and add-ons (e.g., baggage, seat selection).
- Rebooking on the next available flight within 14 days at no cost, with no fare difference.
- BreezePoints for the unflown portion, valid for 5 years, often with an incentive (e.g., extra points for controllable disruptions like mechanical issues).
- For controllable overnight delays, Breeze may provide hotel accommodations (up to $150 per reservation per night) for non-local customers.
- No compensation or accommodations are offered for uncontrollable disruptions (e.g., weather, air traffic control) beyond refunds or rebooking.
- For EU/UK-departing flights, EU Regulation EC 261/2004 may apply, offering €250–€600 compensation for cancellations within 14 days, unless due to extraordinary circumstances. This is rare, as Breeze primarily operates U.S. domestic routes.
No-Show Policy:
- Failing to cancel at least 15 minutes before departure results in full forfeiture of the ticket value, with no BreezePoints or refund issued, regardless of fare type.
Special Circumstances:
- Full refunds or fee waivers are available for cancellations due to a passenger’s or immediate family member’s death, with documentation (e.g., death certificate). Medical emergencies may qualify for waivers with a medical certificate, reviewed case-by-case.
- Weather-related cancellations by Breeze typically result in BreezePoints or refunds, with no additional compensation unless within the airline’s control (e.g., mechanical issues).
How to Cancel:
- Airport: Cancel at a Breeze ticket counter or with a gate agent, though availability varies at smaller airports.
- Travel Agencies: Third-party bookings must be canceled through the agency, which may impose additional fees.
- Confirmation is sent via email or SMS. Refunds take 7–10 business days for credit cards or 20 days for cash/check payments. BreezePoints appear in the Breezy Rewards Account within 24 hours.
Key Notes:
- Breeze sells only non-refundable tickets, except within the 24-hour window or for airline-initiated cancellations. Always check fare rules at booking, as No Flex fares are the most restrictive.
- The new fee structure (post-March 7, 2025) applies to bookings made on/after March 6, 2025, introducing percentage-based fees to reduce last-minute cancellations. Flexi-Fare is recommended for flexibility.
- Third-party bookings complicate cancellations; book directly via flybreeze.com to avoid agency fees.
- Breeze’s limited flight frequency (some routes operate 2–3 times weekly) may restrict rebooking options during disruptions.
