Breeze Airways Missed Flight Policy

Overview

Breeze Airways, a U.S.-based low-cost carrier, operates under its Contract of Carriage and U.S. Department of Transportation regulations. For flights to or from the EU, EU Regulation 261/2004 may apply. The missed flight policy outlines options for passengers who miss their flights due to personal reasons or airline-related issues, such as delays or cancellations. Outcomes depend on the fare type (No Flex, Nice, Nicer, Nicest), ticket conditions, and the reason for missing the flight. Breeze emphasizes flexibility with no change or cancellation fees, but most tickets are non-refunded, with credits issued as BreezePoints.

Missed Flight Due to Passenger’s Responsibility

If you miss your flight due to arriving late, failing to check in on time, or lacking valid travel documents, the following applies:

• No Flex Fare: If marked as a no-show, the entire ticket value, including fare and add-ons, is forfeited if you fail to cancel at least one hour before departure. No refunds or credits are issued. To avoid forfeiture, cancel before the one-hour deadline to receive partial BreezePoints credit, valid for 24 months, to the Breezy Rewards Account used for booking.
• Nice, Nicer, Nicest Fares: If you notify Breeze Airways at least one hour before departure, you can cancel for a full flight credit in BreezePoints, valid for 24 months, covering the fare and any add-ons. Rebooking is possible up to 15 minutes before departure without change fees, but fare differences apply. Standby for a same-day flight may be requested at the airport, subject to availability, with no additional fees for these fare types.
• No-Show Policy: Failing to cancel at least one hour before departure results in a no-show, leading to full ticket forfeiture for No Flex fares. For Nice, Nicer, or Nicest fares, canceling before the deadline ensures BreezePoints credit. Breeze does not offer refunds for no-shows, and rebooking requires purchasing a new ticket at the current fare for No Flex fares.
• 24-Hour Cancellation Policy: For tickets booked directly through Breeze Airways, you can cancel within 24 hours of booking for a full refund to the original payment method, provided the booking is made at least seven days before departure. This applies to all fare types, including non-refunded tickets, with no cancellation fees.

Missed Connecting Flight Due to Airline Delays

If you miss a connecting flight due to a delay or cancellation of a Breeze Airways-operated flight within the same booking, Breeze will assist as follows:

• Rebooking: Breeze will rebook you on the next available Breeze flight within 14 days of the original departure at no extra cost, in the same travel class. If no suitable flights are available, you may receive accommodations for overnight delays caused by controllable issues, such as mechanical failures, subject to availability.
• Right to Care: For delays within Breeze’s control lasting two hours or more, Breeze provides meals and refreshments. For overnight delays, hotel accommodations and airport transfers may be offered for non-local passengers, with receipts required for reimbursement via the Breeze Hotel Reimbursement Request Form within six days. Assistance is not provided for delays due to weather or air traffic control.
• Compensation: For EU-regulated flights delayed three hours or more at the final destination due to reasons within Breeze’s control, you may be eligible for compensation under EU Regulation 261/2004, ranging from €250 for flights up to 1,500 km, €400 for flights between 1,500 and 3,500 km, to €600 for flights over 3,500 km. Compensation is not available for extraordinary circumstances, such as weather or strikes. For non-EU flights, Breeze may offer BreezePoints as a goodwill gesture, but cash compensation is not required.
• Refund Option: If a delay exceeds two hours or the flight is canceled, you may cancel the unflown segments for a full refund to the original payment method or receive BreezePoints valid for 24 months. Refunds are processed within seven days for credit card purchases and up to 20 days for other methods.

Steps to Take if You Miss a Flight

If you miss your Breeze Airways flight, follow these steps:

1. Contact Breeze Immediately: Visit an airport gate agent or ticket counter, or contact Breeze via text, email, or Messenger, as no phone support is available. If booked through a travel agency, contact the agency directly.
2. Provide Booking Details: Have your confirmation number and last name ready, accessible in your Breezy Rewards Account or confirmation email.
3. Explore Options: For No Flex fares, cancel at least one hour before departure via the My Trips section on the Breeze app or website to receive partial BreezePoints credit. For Nice, Nicer, or Nicest fares, cancel or rebook up to 15 minutes before departure for full BreezePoints credit or a new flight with no fees, though fare differences apply. Request a full refund within 24 hours of booking if booked seven days before departure. For airline-caused delays, request rebooking, meals, accommodations, or compensation via the Customer Support Center.
4. Submit a Claim (if applicable): For delays or cancellations within Breeze’s control, file a claim via email or the Breeze website with your confirmation number, boarding pass, and receipts. For EU-regulated flights, claims can be submitted within three years. Third-party services like AirHelp or SkyCop can assist with claims.

Additional Information

Policies vary by fare type and booking channel. Check the Contract of Carriage or Breeze’s website for updates. Monitor flight status via the Breeze app or website to avoid missing check-in deadlines. Breeze allows one free personal item per passenger, with fees for carry-on and checked bags depending on fare type and when added. Nicer and Nicest fares include baggage and seat selection perks. If you have checked luggage, inform Breeze immediately to avoid complications. BreezePoints credits are valid for 24 months and issued to the Breezy Rewards Account used for booking.