Breeze Airways, a U.S.-based low-cost airline, has a customer-friendly name change policy that complies with TSA regulations, ensuring the name on the ticket matches the passenger’s government-issued ID or passport. Tickets are non-transferable, but minor corrections and legal name changes are permitted without additional fees under specific conditions. Below is a summary of the policy based on available information.
General Rule
Breeze Airways does not allow ticket transfers to another person, meaning full name changes are prohibited. Minor corrections for typos or legal name changes (e.g., due to marriage, divorce, or adoption) are permitted without a specific name change fee, provided supporting documentation is supplied. Changes must be requested at least fifteen minutes before departure and before check-in begins. The policy applies to unused tickets issued by Breeze Airways for flights they operate. For domestic flights, minor middle name discrepancies may be overlooked if the first and last names match the ID, but international travel requires an exact match with the passport.
Permitted Name Corrections
- Minor Typos: Corrections for spelling errors in the first, middle, or last name (e.g., correcting “Jonh” to “John”).
- Legal Name Changes: Updates due to marriage, divorce, adoption, or other legal reasons, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names to match the ID or passport.
- Missing Characters: Adding or correcting missing characters in the first or last name to align with the ID.
- Duplicate Names: For passengers with identical names on the same reservation, adding “Jr.” or “Sr.” to differentiate, which does not cause issues during security checks.
Fees
Minor corrections, such as fixing typos, are free of charge and do not require ticket cancellation or rebooking. Legal name changes are also free with appropriate documentation (e.g., marriage certificate), but may require cancelling and rebooking the ticket at current fares, with passengers responsible for any fare difference if the new ticket is more expensive. No specific name change fee is charged, unlike many other airlines. If the new fare is lower, the residual difference is refunded as BreezePoints. Additional service charges may apply for changes processed through travel agencies or at airport counters.
Process
- Online Changes: For tickets booked directly through Breeze Airways’ website or app, access the “My Trips” section. Enter the booking reference (PNR number) and last name, select the booking, and request a correction, uploading a copy of the ID or supporting documents (e.g., marriage certificate for legal name changes).
- Customer Service: Contact Breeze Airways’ Guest Empowerment Team via phone, email, or text with the booking reference, ID, and supporting documents. Email requests can be sent to the designated customer service address, while text requests can be initiated via the airline’s text support line.
- Airport Counter: Visit a Breeze Airways ticket counter or check-in desk at the airport with the ticket, government-issued ID, and relevant documents for verification.
- Third-Party Bookings: If booked through a travel agency or third-party platform, changes must be requested through the original booking source, which may involve additional processing time or fees.
- Documentation: Minor corrections require a government-issued ID or passport. Legal name changes need official documents like a marriage certificate, divorce decree, or court order.
Restrictions
- No Ticket Transfers: Full name changes to another person are not permitted. A new ticket must be purchased for a different traveler.
- Codeshare/Partner Flights: Name corrections are not allowed for flights operated by other airlines, even if booked through Breeze Airways. The operating airline’s policy applies.
- Post-Check-in Changes: Corrections are not permitted after check-in begins, typically fifteen minutes before departure.
- Fare Type Restrictions: No Flex Fare tickets do not allow itinerary changes, but name corrections are still permitted without a fee. Other fare types (Nice, Nicer, Nicest) allow both itinerary changes and name corrections without additional fees, subject to fare differences.
- Single Correction Limit: Only one name correction is permitted per ticket.
- Other Modifications: Changes to date of birth or gender cannot be made alongside a name correction.
Free Correction Period
Minor corrections, such as typos, are free at any time, provided they do not require ticket cancellation. Legal name changes are free with valid documentation, though rebooking at current fares may be required. For all fare types except No Flex Fare, changes or cancellations are free up to fifteen minutes before departure, with any fare difference refunded as BreezePoints if the new fare is lower. For tickets booked at least seven days before departure, cancellations and rebookings for name changes are free within twenty-four hours of purchase.
How to Request a Name Change
- Online: Use the “My Trips” section on Breeze Airways’ website or app for direct bookings. Enter the booking reference and last name, select the booking, and request a correction, uploading a copy of the ID or supporting documents.
- Phone: Contact the Guest Empowerment Team via phone with the booking reference and necessary documents ready.
- Text: Text the airline’s support line with the booking reference and details of the correction, following agent instructions.
- Airport Counter: Visit a Breeze Airways check-in or ticket counter at the airport with the ticket, ID, and supporting documents.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction process.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents to support the correction request. The corrected name must match the ID or passport exactly.
- Timing: Request corrections as early as possible, ideally well before the fifteen-minute pre-departure cutoff, to avoid complications, especially for international flights where name mismatches can lead to denied boarding.
- Middle Name Concerns: For domestic flights, minor middle name discrepancies may be overlooked if the first and last names match, but international travel requires an exact match. Confirm with Breeze Airways to avoid issues.
- Third-Party Bookings: Changes through third parties can be complex, as Breeze Airways may require the agency to handle the request, potentially causing delays.
- Agent Errors: If the error was made by Breeze Airways or an agent, emphasize this when requesting a correction, as it ensures a free change.
- Check Passport Format: For international travel, ensure the name matches the passport exactly to avoid boarding issues.
- Fare Differences: For legal name changes requiring rebooking, be prepared for potential fare differences based on current ticket prices, though no additional name change fee applies.
