Overview
British Airways provides flexible options for passengers needing to adjust their travel plans. The ability to change flights depends on ticket type, fare rules, and booking method. Changes may incur fees or fare differences based on specific conditions.
Key Policy Highlights
- 24-Hour Free Change Window: Passengers can change or cancel their booking within 24 hours of purchase without penalty, provided the booking was made directly with British Airways and travel is at least one week away. This does not apply to bookings made for travel within 24 hours or British Airways Holidays bookings.
- Eligible Changes: You can modify flight dates, times, destinations, or fare classes, subject to ticket conditions and availability. Same-day changes are allowed for some tickets, provided the route and airports remain the same and changes are made at least one hour before departure.
- Fare Differences: If the new flight is more expensive, passengers must pay the difference. If cheaper, refunds are typically not issued unless the ticket is fully refundable; otherwise, the difference may be credited for future travel.
- Change Fees: After the 24-hour window, change fees apply based on ticket type, fare class, and route. For example, short-haul economy flights may incur a fee, while business class tickets may allow one free change. Fees vary by region and currency.
- Same-Day Changes: For domestic short-haul flights, no same-day change fee applies, but fare differences may be charged. Long-haul international flights may incur a fee depending on travel class. Changes cannot be made after check-in or for connecting flight itineraries.
- Non-Changeable Tickets: Some promotional or basic economy fares may not allow changes, or changes may be cost-prohibitive, making a new ticket purchase more economical in rare cases.
- Special Circumstances: In cases of flight cancellations or delays within British Airways' control, passengers may be rebooked on the next available flight or offered a refund. For disruptions, oneworld Global Support teams at key airports may assist with rebooking or accommodations.
How to Change Your Flight
Passengers can modify bookings through the following methods:
- Online: Access the "Manage My Booking" section on the British Airways website or app. Enter the booking reference and passenger's last name to view and amend flight details, subject to ticket eligibility.
- Offline: Contact British Airways customer service by phone or visit an airport ticket counter or kiosk. For complex changes or third-party bookings, contacting the airline or travel agent directly is recommended.
Additional Considerations
- Third-Party Bookings: If booked through a travel agency or third-party site, changes must be made through the original booking agent.
- No-Show Policy: Failing to notify British Airways of changes and not traveling on a booked flight may invalidate remaining flights in the itinerary.
- Avios Bookings: Reward flights booked with Avios can be changed online via "Manage My Booking," but service fees may apply for date/time changes or cancellations.
- Check Fare Rules: Always review ticket conditions before booking to understand change restrictions and potential costs.
- Act Early: Request changes well in advance to avoid higher fees or limited availability, especially for last-minute modifications.
Important Notes
Changes are not permitted for some fare types, such as certain promotional tickets. Passengers should ensure they have valid travel documentation, as missing documents may require paid changes to a new travel date. For the most accurate information, check your ticket's specific terms or contact British Airways customer service.
