Overview
Brussels Airlines offers a flexible flight change policy to accommodate passengers’ needs. Changes to flight dates, times, destinations, or other booking details are permitted, subject to fare conditions and potential fees. The policy applies to bookings made directly with the airline or through travel agencies, with specific guidelines for each.
Key Policy Highlights
- 24-Hour Free Change Window: Passengers can change their booking without a fee within 24 hours of purchase, provided the flight is at least seven days away. This applies to bookings made directly through the airline’s website, mobile app, or reservation center, but not to group bookings.
- Eligible Changes: You can modify flight dates, times, destinations, seats, or meals, depending on the ticket’s fare rules. Name corrections of up to two characters are allowed, but tickets are non-transferable to another person.
- Fare Differences: If the new flight is more expensive, passengers must pay the difference. If cheaper, the difference may be credited as future travel credit, depending on the fare type. Economy Flex and Business Class tickets may receive a refund of the fare difference, while Economy Classic tickets typically do not.
- Change Fees: After the 24-hour window, a change fee may apply, depending on the fare class, route, and timing. Fees vary based on ticket type, with premium members potentially using miles to waive fees. Non-refundable tickets may not be changeable.
- Group Bookings: For groups of ten or more, name changes are free before ticketing but incur a fee after ticketing, provided changes are requested at least 72 hours before departure. Individual tickets in group bookings must be separated for changes.
- Flight Cancellations by Airline: If Brussels Airlines cancels a flight, passengers are rebooked on an alternative flight in the same travel class at no cost. If no suitable alternative is available, a full refund or voucher may be offered. For cancellations within two days of departure, overnight accommodation or cost reimbursement may be provided.
- Ticket Validity: Changes must be made before the original travel date and within 12 months from the purchase date.
How to Change Your Flight
Passengers can modify bookings through the following methods:
- Online: Visit the Brussels Airlines website, select “My Booking,” enter the booking reference and last name, and choose desired changes. Pay any applicable fees or fare differences, and receive confirmation via email.
- Chat Assistant: Use the Brussels Airlines Chat Assistant to check rebooking status or select an alternative flight, especially for cancellations.
- Offline: Contact the Brussels Airlines Service Centre or visit an airport ticket counter. For third-party bookings, contact the travel agency directly.
Additional Considerations
- Third-Party Bookings: Changes for tickets booked through travel agencies must be handled by the agency, as direct changes may not be possible.
- Check-In Changes: Changes are allowed after online check-in, subject to fare rules, but not within three hours of departure.
- Flexible Tickets: Purchasing Economy Flex or Business Class tickets offers more flexibility with lower or no change fees.
- Medical Emergencies: Change fees may be waived with a medical certificate submitted to the airline’s help desk.
- Code Share Flights: For flights operated by partner airlines, different rules may apply. Check with the operating carrier or travel agency for details.
Important Notes
Only one free change is permitted per ticket within the 24-hour window. Additional changes incur fees. Ensure the name on your ticket matches your ID, as tickets are non-transferable. For cancellations due to airline disruptions, refunds or rebookings are processed automatically if you reject offered alternatives. Always review fare conditions before booking to understand change restrictions. For the latest details, consult the Brussels Airlines website or contact their Service Centre.
