Overview
Canadian North, serving Northern Canada, allows passengers to modify flight bookings under specific conditions based on fare type and timing. Changes can be made online, through the Customer Contact Centre, or via the booking source, with potential fees and fare differences applied.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free if purchased directly from Canadian North and the flight departs at least one week later.
- Change Fees: After the initial period, fees apply based on fare type. Flex and Super-Flex fares may allow changes without fees, while Standard and Basic fares incur fees per person per direction, plus fare differences if the new flight is more expensive.
- Fare Differences: Passengers must pay any fare difference if the new flight costs more. Refunds for cheaper flights are generally not provided unless specified by fare rules.
- Change Types: Passengers can modify flight dates, times, or destinations. Name changes are not permitted, but minor corrections may be allowed with documentation and a fee.
- Same-Day Changes: Same-day changes are allowed, subject to availability, with fees and fare differences depending on the fare type and route.
- Change Process: For direct bookings, changes can be made online via the Manage Booking section using the booking reference and surname, or by contacting the Customer Contact Centre. Changes must be made before departure.
- Third-Party Bookings: Changes for tickets booked through travel agencies or partner airlines, such as Air North or Calm Air, must be handled through the original booking source.
- Involuntary Changes: If Canadian North cancels or delays a flight significantly, passengers may be rebooked on the next available flight operated by Canadian North or a partner airline at no additional cost, or offered a refund.
- Compassionate Fare Program: For travel due to serious illness or death of a loved one, passengers may request a discretionary reduced fare through the Customer Contact Centre, subject to verification.
- Ticket Validity: Changed tickets remain valid for one year from the original issuance date, unless otherwise specified by fare rules.
Additional Information
Passengers should review Canadian North’s Conditions of Carriage and fare rules for specific details. Online changes are available for direct bookings via the website’s Manage Booking section. For third-party bookings or complex changes, contact the Customer Contact Centre or the original booking source. Always confirm flight schedules, as seasonal changes may affect availability.
