Cape Air’s cancellation policy varies based on the fare type, booking source, and timing of the cancellation. Here’s a concise overview:
24-Hour Risk-Free Cancellation: You can cancel any flight within 24 hours of booking for a full refund, provided the flight departs at least 7 days later. This applies to all fare types, including Basic Economy, and covers bookings made through Cape Air’s website, ticket offices, or reservation counters.
Non-Refundable/Value Fares:
- Cancellations within 24 hours of departure may incur penalties, potentially making the ticket ineligible for reuse or applying its value toward future travel.
- If you cancel and don’t rebook, or fail to show up without canceling, the ticket loses all value and cannot be applied to future purchases.
- In extenuating circumstances (e.g., a family member’s death), Cape Air may, at its discretion, refund part or all of the fare or allow its value to be used for future travel.
Refundable Fares:
- Unused portions of refundable tickets are fully refundable, including fares, taxes, and other charges, minus any applicable service fees.
- Cancellations within 24 hours of departure may affect eligibility for a full refund.
- No-shows or failure to cancel per policy results in the ticket losing all value, unless extenuating circumstances apply.
TravelPass Reservations:
- Can be canceled or changed up to 24 hours before departure with no penalty or fees. Canceled passes are returned to your account within 24 hours and can be used for future flights.
- Within 24 hours of departure, changes are allowed for same-day flights. If rebooking to a different date, an additional pass is required, and the original pass is forfeited. Cancellations without rebooking within 24 hours result in pass forfeiture.
Flight Changes:
- Changes made before departure are not considered cancellations if Cape Air accommodates you on a new same-day flight. If booked through capeair.com, you can change to another flight of equal or higher value without a change fee, but you’ll pay any fare difference. Bookings through other airlines or agencies must be modified through those sources.
Cancellations by Cape Air:
- If Cape Air cancels your flight due to technical issues or weather, they’ll rebook you on the next available flight or offer a full refund. For weather-related cancellations, check with Cape Air for specific procedures, as they may vary.
Cancellation Fees:
- Fees apply for cancellations after the 24-hour risk-free period, typically $70–$80 for domestic flights and $400–$450 for international flights, depending on fare type and timing. Some sources mention a flat $200 fee regardless of fare type, but this may vary.
How to Cancel:
- Phone: Call +1-877-240-6770 or, for general inquiries, +1-877-240-6770.
- In-Person: Visit a Cape Air ticket counter or kiosk at the airport, ideally at least 90 minutes before departure.
Refunds:
- Refunds for eligible cancellations are processed to the original payment method within 7–10 business days.
- For involuntary cancellations (e.g., airline-initiated due to weather or technical issues), full refunds are provided without a form.
- Submit refund requests via the “My Trip” section on capeair.com or contact customer service.
Compensation:
- For cancellations with less than 14 days’ notice, you may be eligible for up to $650 compensation per person under UK/EU regulations (if departing from a European airport). This doesn’t apply if Cape Air offers a comparable replacement flight or if extraordinary circumstances (e.g., weather, air traffic control strikes) caused the cancellation.
