Overview
Caribbean Airlines offers a flexible flight change policy to accommodate passengers' needs. Changes to flight dates, times, or other booking details can be made, subject to specific conditions and fees based on ticket type and timing.
Key Policy Highlights
- 24-Hour Free Change Window: Passengers can modify their booking within 24 hours of purchase without a change fee, provided the flight is at least 7 days away. This applies to tickets including at least one sector to or from North America (USA or Canada).
- Eligible Changes: You can change flight dates, times, seats, class of service, or destinations, depending on ticket fare rules.
- Fare Differences: If the new flight costs more, passengers must pay the difference. If the new flight is cheaper, a reimbursement may be issued.
- Change Fees: After the 24-hour window, a change fee (e.g., USD 50 for international flights or TTD 50 for domestic Trinidad and Tobago flights) may apply, depending on the ticket type and route.
- Extenuating Circumstances: Change fees may be waived for reasons like medical emergencies or family bereavement, provided supporting documentation is submitted.
- Ticket Validity: Tickets remain valid for one year from the purchase date, allowing changes within this period.
- Non-Changeable Tickets: Certain fare types (e.g., Lite/Classic/Biz tickets for specific routes like Guyana, Toronto, or the USA) may not allow date changes.
How to Change Your Flight
Passengers can modify their bookings through the following methods:
- Online: Visit the Caribbean Airlines website, navigate to the "Manage Booking" section, enter your booking reference and last name, and follow the prompts to make changes.
- Offline: Contact the Caribbean Airlines Reservations Call Centre, Club Caribbean desk, or ticket offices. For complex changes, calling customer service is recommended for personalized assistance.
Additional Tips
- Book Directly: Flights booked directly with Caribbean Airlines are easier to modify compared to third-party bookings.
- Act Early: Making changes as soon as possible can reduce fees and increase availability.
- Check Fare Rules: Review your ticket’s specific conditions to understand change eligibility and fees.
- Travel Insurance: Consider purchasing travel insurance to cover potential change or cancellation costs.
- Promotions: Look for special offers that may waive change fees or provide discounts on modifications.
Important Notes
Changes cannot be made within 30 minutes of flight departure or after completing check-in. For domestic flights within Trinidad and Tobago, the 24-hour free change policy does not apply. Always have your booking reference and travel documents ready to streamline the process.
