Overview
If you miss your Caribbean Airlines flight, the airline’s policy outlines specific options and conditions depending on the circumstances, ticket type, and fare rules. This policy applies to situations where passengers fail to board their scheduled flight due to reasons within or beyond their control.
Key Policy Details
- No-Show Policy: If you miss your flight without notifying Caribbean Airlines prior to the scheduled departure, it is considered a "no-show." In such cases, the flight coupon has no value unless canceled before the scheduled departure time.
- Non-Refundable Tickets: For non-refundable tickets, no refunds are typically provided for missed flights unless the ticket was canceled within the applicable rules prior to departure.
- Refundable Tickets: If you have a refundable ticket, you may be eligible for a refund, subject to the fare rules and any applicable fees. Refunds must be requested within the ticket’s validity period (one year from the issue date).
- Rebooking Options: In some cases, passengers may rebook on the next available flight, subject to availability and fare differences. A change fee may apply (typically $50 USD for changes made after the 24-hour free change window).
- 24-Hour Cancellation Policy: If you miss your flight but the booking was made at least 7 days prior to departure and includes travel to or from North America, you can cancel or change your reservation within 24 hours of booking without a fee. This applies only to tickets purchased directly through Caribbean Airlines.
- Exceptions for Illness or Emergency: Cancellation fees may be waived in cases of certifiable hospitalization or the death of the passenger or an immediate family member, provided proper documentation is submitted.
Steps to Take if You Miss Your Flight
- Contact Caribbean Airlines customer service as soon as possible to discuss rebooking or refund options.
- Provide your booking reference and passenger details to access your reservation.
- Check the fare rules of your ticket to understand eligibility for refunds or rebooking.
- Be prepared for potential fees or fare differences when rebooking, depending on ticket type and timing.
Note: Policies may vary based on ticket type, destination, and booking conditions. Always review the specific fare rules at the time of booking. For the most up-to-date information, visit the Caribbean Airlines official website or contact their customer service.
Additional Information
If Caribbean Airlines cancels your flight or delays it by 3+ hours, you may be eligible for compensation or a refund, especially for flights departing from an EU airport. Extraordinary circumstances (e.g., weather or airport issues) may exempt the airline from providing compensation. Always keep documentation such as booking references and receipts for any expenses incurred due to a missed flight.
