Overview
Cathay Pacific allows passengers to modify flight bookings for the same routes, subject to fare rules and availability. Changes can be made through multiple channels, with potential fees and fare differences applied based on ticket type and timing.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free for tickets purchased directly from Cathay Pacific, provided the booking is made at least one week before departure.
- Change Fees: After the initial period, fees apply based on fare type. Economy Light and Essential fares may have higher fees, while Business and First-Class Flex fares often have lower or no fees. Fees vary by route and class.
- Fare Differences: If the new flight is more expensive, passengers pay the fare difference. If cheaper, a refund or credit may be issued, subject to fare rules.
- Change Types: Passengers can modify flight dates, times, or destinations. Minor name corrections are allowed without fees, but significant name changes (more than three letters) incur a fee.
- Same-Day Changes: Same-day changes are permitted if seats are available, maintaining the same route, with applicable fees and fare differences.
- Change Channels: Changes for direct bookings can be made online via Manage Booking, through the mobile app, or by contacting Customer Care. Third-party bookings must be changed through the original booking source.
- Multiple Passengers: For group bookings, all passengers under the same booking must change together online. Individual changes require splitting the booking, which can be done online or through Customer Care.
- Redemption Tickets: Award tickets booked with Asia Miles can be changed online for a fee, provided changes are made before departure and ticket expiry.
- Cathay Credits: Passengers can exchange unused tickets for Cathay Credits for future travel, subject to restrictions on Cathay Pacific flights only.
- Flight Disruptions: If Cathay Pacific cancels or changes a flight, passengers may be rebooked without fees or offered a refund, depending on circumstances.
Additional Information
Passengers should review fare rules at booking to understand change restrictions. For direct bookings, changes can be managed online or via Customer Care. Third-party bookings require contacting the travel agent. Always check Cathay Pacific’s terms and conditions for specific details.
