Overview
Cebu Pacific Air, a low-cost airline based in the Philippines, allows passengers to modify flight bookings under specific conditions. Changes can be made online or through customer service, with applicable fees and fare differences depending on the ticket type and timing.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free, provided the ticket was purchased directly from Cebu Pacific.
- Change Fees: After the initial period, Cebu Pacific waives date change fees, but passengers must pay any fare difference if the new flight is more expensive.
- CEB Flexi Add-On: Passengers with the CEB Flexi add-on can cancel flights up to two hours before departure for a fee and store the booking value in a Travel Fund, valid for two years, for future flights or add-ons.
- Unlimited Rebooking: Without CEB Flexi, passengers can rebook unlimited times up to two hours before departure, subject to fare differences.
- Change Types: Passengers can modify flight dates, times, or destinations, and correct name misspellings online via the Manage Booking section or through customer service.
- Third-Party Bookings: Changes for tickets booked through travel agencies or partner airlines must be handled through the original booking source.
- Flight Disruptions: If Cebu Pacific cancels or reschedules a flight, passengers can rebook without fees or fare differences for travel within one month of the original date, or choose a refund or Travel Fund.
- Change Process: Use the Manage Booking section on the Cebu Pacific website or app with the booking reference and surname. Changes must be made at least two hours before domestic flights or four hours before international flights.
- Name Changes: Name changes are allowed but may be as costly as purchasing a new ticket, especially for promo fares.
Additional Information
Passengers should review Cebu Pacific’s fare rules and General Terms and Conditions of Carriage for specific details. Changes can be managed online via the Cebu Pacific website or app, or by contacting customer service.
